Cannot print from Publisher

Anonymous
2016-11-01T22:48:51+00:00

I can no longer get publisher to print to any printer, including a physical printer (HPLaserJet) or to a file, i.e. a PDF.  It tries to connect for about 30 seconds and then once connected the print button remains greyed out.  All other MS Office programs work fine.  Any ideas?

Microsoft 365 and Office | Publisher | For home

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  1. Anonymous
    2018-01-23T01:16:40+00:00

    Thanks to AbolicalDi for your response to my inquiry.  It seems as though Microsoft is keeping us in the dark about how to handle this.  I checked with an IT tech who said the problem had to do with some defective chip that Microsoft knew about for several years and only just now attempted a patch to remedy the defective chip.  What happened is they messed us up.  This tech said it would be cheaper to purchase a new computer than to try to repair the problem.  Can you believe that!?  Microsoft...you owe us an explanation and a fix to our problem!

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  2. Anonymous
    2018-01-23T00:08:09+00:00

    Since the last Microsoft update in December 2017/January 2018 timeframe, I can no longer print a Publisher (2007) document.  Message received is waiting on printer to respond. All other Microsoft applications work fine.  I use Publisher in my work so really need to resolve this issue.

    I spent over an hour with Microsoft support online chat and they couldn’t fix it.  I think it’s their way of making us upgrade to the latest version. But the mystery remains why can we print from Word, Excel,  etc and not publisher. Come on Microsoft give us an answer please.

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  3. Anonymous
    2018-01-22T22:33:12+00:00

    Since the last Microsoft update in December 2017/January 2018 timeframe, I can no longer print a Publisher (2007) document.  Message received is waiting on printer to respond. All other Microsoft applications work fine.  I use Publisher in my work so really need to resolve this issue.

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  4. Anonymous
    2018-01-22T13:47:45+00:00

    they couldn't fix it.

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  5. Anonymous
    2018-01-22T01:04:40+00:00

    Same happening to me.  what did IT company do to fix it?

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