OneNote - All Notebooks Suddenly Empty

Anonymous
2016-08-17T14:34:44+00:00

My world heavily linked into this application and nine notebooks were suddenly emptied off all their content - right in front of my eyes.  All I did was start it up, and was about to type when it all just went away and I got this message:

"There are no sections open in this notebook or section group

Click here to create a new section**"**

Now I did go to backup - but it's not restoring my notebooks the way they were.

These books are also located in OneDrive, but I can't bring them in.

I would like to know why this happened.

It appears that Microsoft OneNote is unstable and nobody has any real answers.

This concerns Office 2010.

Can someone please help.

***Post moved by the moderator to the appropriate forum category.***

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-22T22:40:10+00:00

Hi everyone - some update.

I believe this issue was resolved last Friday, 08/19. Please check Denise's answer here, and let us know if it is fixed with your latest update. To get the update immediately, open OneNote and click  File> Account > Update Options > Update Now.  

If you're curious to learn more on the issue, check out this postmade by OneNote Program Manager Grant in the Reddit community.

If you're not seeing the fix, do respond and let us know.

Best,

Noyonima

Was this answer helpful?

5 people found this answer helpful.
0 comments

56 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-08-17T22:28:24+00:00

    I came across the same problem today.  Over 6 years of medical notes as well as many others, gone...  It was fine yesterday.  I'm devastated.  I need these notes.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-08-17T22:37:19+00:00

    I back up regularly, but the most recent backups don't have anything in them either.  Many missing notes.  Years worth.  I also need to know how to back up the OneDrive files to my PC to open up in OneNote on my PC.  I don't always have internet connection and I need access to these files daily.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-08-17T23:43:25+00:00

    Also, see this thread that has a MS product manager for OneNote requesting information.

    https://www.reddit.com/r/OneNote/comments/4y5fkj/just\_lost\_all\_of\_my\_notes/ 

    Once you are in OneDrive Online and can see your notebook, click on the EDIT IN ONENOTE button in the menu bar.  It will open the notebook and its content on your PC.  But some are reporting that it doesn't continue syncing so you might want to do a test first.  It seems to work for me.  This is posted in other threads on the topic :

    http://answers.microsoft.com/en-us/office/forum/office_2010-onenote/note-books-dissapeared/b70b78f8-e4f9-464a-967d-91d57e18c01a?page=1

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-08-18T00:11:07+00:00

    I have having the same problem. They show up online but disappeared from OneNote 2010. I have a lot of work notes and use this at work extensively each day. Closing and opening doesn't help. Logging out and back in doesn't help. I changed the location of backups to see if it would trigger a sync or something.

    Was this answer helpful?

    0 comments