OneNote - All Notebooks Suddenly Empty

Anonymous
2016-08-17T14:34:44+00:00

My world heavily linked into this application and nine notebooks were suddenly emptied off all their content - right in front of my eyes.  All I did was start it up, and was about to type when it all just went away and I got this message:

"There are no sections open in this notebook or section group

Click here to create a new section**"**

Now I did go to backup - but it's not restoring my notebooks the way they were.

These books are also located in OneDrive, but I can't bring them in.

I would like to know why this happened.

It appears that Microsoft OneNote is unstable and nobody has any real answers.

This concerns Office 2010.

Can someone please help.

***Post moved by the moderator to the appropriate forum category.***

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-08-22T22:40:10+00:00

Hi everyone - some update.

I believe this issue was resolved last Friday, 08/19. Please check Denise's answer here, and let us know if it is fixed with your latest update. To get the update immediately, open OneNote and click  File> Account > Update Options > Update Now.  

If you're curious to learn more on the issue, check out this postmade by OneNote Program Manager Grant in the Reddit community.

If you're not seeing the fix, do respond and let us know.

Best,

Noyonima

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  1. Anonymous
    2017-06-08T01:38:50+00:00

    Hello Marco,

    If you are still experiencing the same issue after following the solutions given on this thread, we highly suggest that you contact Microsoft Answer Desk to let our support engineers check on this issue and provide you advanced troubleshooting.

    If you have any further questions, feel free to post it here and we'll be happy to assist you.

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  2. Anonymous
    2017-06-06T02:10:39+00:00

    We need help!

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  3. Anonymous
    2017-06-05T15:48:25+00:00

    I have found that closing OneNote and using task manager to kill any lingering OneNote backgound process will usually (but not always) allow a request to 'sync' to work from OneDrive.  ...but this takes quite a bit of time (maybe the same as closing/reopening the notebook outright).   This is not a workable solution, given I have multi-gb notebooks.   Rebooting also works and might even avoid the re-sync.  In any case, the issue quickly returns, so these solutions amount to a bad kluge.

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  4. Anonymous
    2017-06-02T16:28:08+00:00

    I thought perhaps it was related to my using a VPN, but turning it off made no difference. Still can't manually sync ("not connected").

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