OneNote - All Notebooks Suddenly Empty

Anonymous

My world heavily linked into this application and nine notebooks were suddenly emptied off all their content - right in front of my eyes. All I did was start it up, and was about to type when it all just went away and I got this message:

"There are no sections open in this notebook or section group

Click here to create a new section**"**

Now I did go to backup - but it's not restoring my notebooks the way they were.

These books are also located in OneDrive, but I can't bring them in.

I would like to know why this happened.

It appears that Microsoft OneNote is unstable and nobody has any real answers.

This concerns Office 2010.

Can someone please help.

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi everyone - some update.

I believe this issue was resolved last Friday, 08/19. Please check Denise's answer here, and let us know if it is fixed with your latest update. To get the update immediately, open OneNote and click File> Account > Update Options > Update Now.

If you're curious to learn more on the issue, check out this postmade by OneNote Program Manager Grant in the Reddit community.

If you're not seeing the fix, do respond and let us know.

Best,

Noyonima

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56 additional answers

Anonymous

2017-06-09T03:26:22+00:00

Unfortunately it was an inadequate workaround. Sorry about that.
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Anonymous

2017-06-08T17:56:49+00:00

OneNote 2013 messed up the formatting of the user interface, and made it much less desirable.
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Anonymous

2017-06-08T17:14:12+00:00

A co-worker of mine installed OneNote2013 over 2010 and the issue stopped happening. He gave me the exact installer from Microsoft and (without option) it installed OneNote2016 instead. ...which requires an Office365 login, which I don't have, nor have any interest in having. I then downloaded from Microsoft the actual 2013 installer, and still ended up with 2016 instead. if you have the means to get 2013 installed, that might solve your issue.
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Anonymous

2017-06-08T14:56:54+00:00

Unfortunately that doesn't help, I did that as part of the troubleshooting steps and the synchronization works intermittently.

I can't track the root cause down, but it seems that when the sync fails and the notebooks disappear the initial call returns the same results (I removed information that could be potentially sensitive):

HEAD https://d.docs.live.net/<omitted>/Documenti/Work/ HTTP/1.1

Connection: Keep-Alive

Cookie: SkyDocsAuth=FAB6ARQb1WAUSMTx3I8gWGgY7SMCFTTLJg<truncated>

SkyDocsSecAuth=FAB6ARQb1WAUSMTx3I8gWGgY7SMCFTTLJgNmAA<truncated>; ClientCanary=+SgKh<truncated>=2; xid=9ac9bd61-<truncated>&&DM5SCH<truncated>; xidseq=34; E=P:XE<truncated>=:BMbvHiJqVbWTQM<truncated>=:F; RPSShare=1; PPLState=1

User-Agent: Microsoft Office Existence Discovery

X-Office_Authorization_Check: 1

Host: d.docs.live.net

But THEN, the GetChangesSinceTokenRequest request can either contain OR not contain the following item:

<SyncToken>LM=<omitted>;ID=<omitted>;LR=<omitted>;EP=15;SI=57;SO=0;PI=3</SyncToken>

When the request contains it, the synchronization succeeds and the notebooks re-appear (after re-downloading them).

When the request does not contain it, the response looks like:

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">

   <s:Body>

       <GetChangesSinceTokenResponse xmlns="http://schemas.microsoft.com/clouddocuments">

           <MinAmIAloneSyncInterval>30</MinAmIAloneSyncInterval>

           <MinBackgroundSyncInterval>600</MinBackgroundSyncInterval>

           <MinRealtimeSyncInterval>5</MinRealtimeSyncInterval>

           <SyncData>

               <multistatus xmlns="DAV:">

                   <response>

                       <href>https://d.docs.live.net/<omitted>/Documenti/Work/</href>

                       <resourceId xmlns="http://schemas.microsoft.com/clouddocuments"/>

                       <propstat>

                           <status>HTTP/1.1 403 Forbidden</status>

                       </propstat>

                   </response>

               </multistatus>

           </SyncData>

           <SyncToken/>

           <MoreDataPages>false</MoreDataPages>

           <SyncStatus i:nil="true" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"/>

       </GetChangesSinceTokenResponse>

   </s:Body>

</s:Envelope>

And the notebooks disappear again :-(
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