OneNote making my text invisible!

Anonymous

I imagine this is some sort of bug...

OneNote in Office 365 on Windows 10

I use OneNote for a lot of notes, including one section that is password protected. All of a sudden a few days ago, it has this very annoying glitch where the text I type is invisible.

It basically allows me to type / click check boxes, etc., but it is all invisible. As in, it creates space for the words but there is nothing there. I mostly have been using the password protected section, so I notice it there. If I close OneNote and open it back up, the previously invisible words then show up. Sometimes it lets me type regularly again, or sometimes it just makes any new text I type invisible also.

If I press backspace, for example, the cursor moves backwards but the deleted words are still visible (until I close the program, for example).

If I switch to a non-password protected section the words are usually invisible while typing also- but if I keep typing gibberish then after a few seconds, this seems to reset and do the same thing as closing / reopening the program.

Any ideas? This is quite annoying!

Thanks!

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Anonymous

Hello,

This issue is also occurring for me. I will type text and the cursor will move as if it is typing but the text does not appear. A short-term solution I have found is that switching to another section and then switching back to the "trouble" section then displays the text when typing.

I have tried both Quick and Full Repair.

The version is Office 365 Home Edition OneNote 2016 desktop app on Windows 10.

Help appreciated!

Thanks,

Jeff

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67 additional answers

Anonymous

2017-09-05T17:07:10+00:00

I'm an IT manager for a small company. I've done extensive testing on this issue and have one work around that fixes it for us.

I'll start with the work around and the list my tests to try to fix this.

Workaround: I have moved my OneNote users to OneNote 2010.

Information:

I have users with the office 365 subscription so they are always on the latest edition. This commenced when they upgraded from Office 2010 to Office 2016. It did not occur for all my users (myself) but many of them. All my users who use a shared OneNote notebook (On onedrive) have experieinced this problem irrespective of their computer OS (windows 10 or windows 7).

If they run office 2016 (version 1701 (7766.2092)) then they have this problem. Rebuilding office, updates, remove and add again don't fix the problem. It seems to me to be a bug in office 2016. The computers that the users run OneNote on are varied. Laptops and desktops with different manufacturers and video cards.
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Anonymous

2017-09-05T11:37:23+00:00
Gerhard O,

Thanks for your details. I am pretty sure, the problem could be fixed, if you would be allowed to update to the latest Office365 version. You may like to talk to your company administrator.

Some version history for my machine:
- 16.0.7571.2109 was the last good one
- 16.0.7668.2074 introduced this crazy behaviour early February
- 16.0.8067.2115 was last bad version
- 16.0.8067.2157 problem fixed mid June
- 16.0.8326.2096 latest
Your version 16.0.7766.2099 is in above range of the bad ones.
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Anonymous

2017-09-05T09:50:14+00:00

I have a new Dell Lattitude 7280.

Microsoft Windows 10 Enterprise 10.0.15063 Build 15063, 64 Bit

OneNote part of Office365 ProPlus, Version 1701 (Build 7766.2099). Have tried to update, and the updator indicates that I am on the latest version of the software.

I have a shared OneNote to a personal onedrive, and one to work email. Issue still occurs regularly on my side. started a month or two ago.

Hope this helps...
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Anonymous

2017-09-04T21:08:51+00:00

Thanks for your comment Kurt. The issue seems to be fixed on my machine - I haven't seen it for a couple months so June sounds about right. I believe that I have the same version as you. My File > Account window shows "Version 1707 (Build 8326.2096)."

I never saw a change with my various troubleshooting tactics: switching machines, reinstalling, or moving to a different OneNote app. Looks like there is finally a fix in the update, at least for some, but still disappointed no one from Microsoft has taken this thread seriously or taken the time to let us know it should be resolved in the latest version.
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