There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-09-06T10:30:32+00:00

    I have Insider Fast build 15.26 and can confirm, following a Word popup just then, that this issue is not fixed...

    We have heard back from people that this issue is fixed or at least much improved in build 15.26, which is currently only released to Insider Fast but will be available more broadly soon.

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  2. Anonymous
    2016-09-08T16:28:56+00:00

    I am getting the same message on my Macbook, which is only 4 months old and otherwise seems to be working perfectly. It's curious. Working with Office 2016, I suspect it's a glitch at their end.

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  3. Anonymous
    2016-09-09T04:07:43+00:00

    Hi, 

    is there any progress on the issue? It has been months now and I had microsoft technicians taking over my computer and 'fix' the issue twice now - each time they were very confident they solved the problem but it still persists. 

    I got office 365 over two months ago and since then I have not been able to use it. Soon, I will be half way through the subscription I paid for without having been able to use it. Very annoying paying for a programme I cannot use - once the issue is fixed (there is always hope), will it be possible to reset the subscription so I actually get the 365 days I paid for in the first place? 

    Thanks,  

    Jan

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