There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-08-30T20:13:33+00:00

    I am having the same problem with Outlook 2016, V 15.23, 

    I am running antivirus per Company policy - McAfee

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  2. Anonymous
    2016-09-01T00:35:05+00:00

    Installed the latest Insider Fast Track update. Issue improved but not fixed. Just received the error shown below, which forced a "Save As". The only way to go forward is alter the file name, Save As, quit Word, then restart Word.

    Running latest OS on MacBook Pro 2011. No antivirus software running. No disk problems with other apps.

    Word cannot save or create this file. The disk may be full or write-protected.

    Try one or more of the following:

    * Free more memory.

    * Make sure that the disk you want to save the file on is not full, write-protected, or damaged.

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  3. Anonymous
    2016-09-01T05:38:56+00:00

    This is so frustrating. I purchased 365 and updated from an old version of Word because it kept freezing and now I get this error message every time I work on a document. I've lost many a hours of work from documents that have crashed, and now I'm supposed to spend hours backing up and re-installing everything even though this is the only application on my computer that has any issue whatsoever. How about instead of adding a hundred useless new features-in a bloated application-just make a Word Processor that lets you create word documents.

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