There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-08-28T01:56:54+00:00

    Hey Microsoft, if you're listening - As I've mentioned, my Word problems began immediately upon the OS X upgrade to El Capitan. So did my PowerPoint problems. I haven't used PowerPoint for the past several months, but needed to today and those problems haven't been fixed either. (After a while, a red X appears instead of an image, or the file won't open at all or it won't save...

    So maybe it's a common incompatibility?

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  2. Anonymous
    2016-08-29T12:42:18+00:00

    Thank you for your patience as we get the fix out to everyone. We have heard back from people that this issue is fixed or at least much improved in build 15.26, which is currently only released to Insider Fast but will be available more broadly soon.

    We have also reached out offline to a few people to find out if perhaps their issue is different from the one we fixed, and are waiting for responses with more information.

    Freya

    Office Newsroom

    This is not fixed in 15.26.  None of the previous suggestions have helped.

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  3. Anonymous
    2016-08-29T13:41:21+00:00

    hello - you reached out to me but when I clicked on the link it said access denied.

    Can you please tell everyone what you think the root cause of this issue is instead of not communicating this to us? It is very important to know. I would like to know exactly what you think this is please.  

    Thank you.

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