There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-08-25T12:34:40+00:00

    Actually. This is much more affordable than you think.  If you subscriber to Office 365 for $95 a year you can install Office on at least 5 devices.  I have installed Parallels on both my MBP (2013), iMac (2014), iPad Pro 9.7", iPhone 6S and my wife's MBA.  Each of the Macs have a Mac version of Office and a Windows version of Office running in Parallel's coherence mode.  

    When this error started creeping up with the Mac version of Word I just launched the Windows version of Word (pointing at the same file) and carried on as if nothing was happening.  Can go a few days without the error message on the Windows version but at the first instance I jump seamlessly over to the Windows version.

    Need the Win10 on my machines as some of my business associates are tied to Netmeeting for which there's no Mac counterpart.

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  2. Anonymous
    2016-08-25T22:57:28+00:00

    Actually. This is much more affordable than you think.  If you subscriber to Office 365…

    Need the Win10 on my machines as some of my business associates are tied to Netmeeting for which there's no Mac counterpart.

    First, regarding affordability: Even if you don't need to buy an Office license, you still need to buy both Parallels and Windows.

    Second, you must be mistaken about Netmeeting. It was discontinued 13 years ago, and definitely isn't compatible with Windows 10 (or 8, or 7, or Vista).

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  3. Anonymous
    2016-08-26T16:31:50+00:00

    any news here? this is really annoying... it seems to be random.

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