There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-08-23T17:46:06+00:00

    Hi,

    I am sorry to hear that installing the Insider Fast update as Erik J \[MSFT\] instructed did not solve the serious disk error issue for you. I have sent private to multiple users you are facing the issue asking for some information to investigate this further. I would be reaching out to other users on this thread as well.

    Thank you.

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  2. Anonymous
    2016-08-23T21:47:04+00:00

    I am having this problem as well and it just started a few days ago.  My system is a Mac Mini (Late 2012) running El Capitan 10.11.6, 10G RAM, 1TB SSD.  So this is definitely not a new machine.  Also of note, the problem started when the file I was accessing was on a NAS share... so not local to the machine.  I've since had it happen with a file on my desktop.  So the theory about a drive failing is totally bogus.  This is a Microsoft problem clear and simple and they need to fix it. It first occurred when I tried to do an undo while editing a Word document.

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  3. Anonymous
    2016-08-23T23:57:31+00:00

    I posted several weeks ago regarding the same issue and have been following ever since. The issue continues to occur on both a MacBook Pro 2011 and iMac 2016 running 10.11.6. There are a variety of error messages that occur, seemingly randomly. Some can be dismissed without loss of data; others force a Save As... Ultimately Word stops working and the computer has to be rebooted. 

    OS is up to date. No disk problems on either computer. No fancy protection software installed.

    The Insider Fast Track updates have done nothing to fix this.

    I would suggest that someone contact Mac World or a similar popular magazine and ask them run a story investigating the issue. That will get Microsoft's attention.

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