There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-08-13T07:58:41+00:00

    A friend who is writing his PhD put me on to google docs. He did his dissertation on it.  I am writing a dissertation too and am just avoiding word altogether due to this major issue with MS and Apple.  Google docs works fine for me and at least I am not losing work.  Too much stress.

    In fact might just go for a full refund on Office.  Don't need it anymore!

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  2. Jim G 134K Reputation points MVP
    2016-08-13T11:54:36+00:00

    If you re-read what Erik said, you find he said that version 15.26 is believed to fix the issue. The whole point of the Fast Insider program is to test things like this and Microsoft is awaiting users to try 15.26 and reply with the results.

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  3. Anonymous
    2016-08-13T12:18:17+00:00

    The tone of that reply just rests a little hard.  Microsoft has dragged its heels on this and frankly it should pay for a team of testers itself - the consumer is not a charity!!  

    And the operative word in your response is 'believed to have fixed the issue'. How many times have we heard that phrase?

    Having to bear with these issues over this period of time should not be normalised as your terse reply suggests. This is a contract to supply a fit for purpose software solution which MS has failed to do to the tangible negative impact to its users.

    It needs to pay to get more testers on board - its sole obligation - to sort this out and issue a clean copy - and provide some sort of compensation to users who have been impacted.

    That is the normal practice.

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