There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

Was this answer helpful?

1 person found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

Was this answer helpful?

0 comments

251 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-08-09T09:13:06+00:00

    I have been having this issue as well. It is incredibly frustrating and I am losing work.

    Running first aid shows no problems with my hardware, I think it is definitely a Microsoft Office program because the error message also appears in Outlook.

    I'm running the latest version of Word (15.24) and El Capitan (10.11.6).

    Yesterday got in touch with Microsoft Support via chat, they took over my computer, checked for updates, nothing happened (because obviously this is one of the first things I tried and my computer is up-to-date), then claimed to have fixed the issue doing something not visible to me on their end.

    Well obviously that's not the case because the issue has been happening again today, and I'm not impressed that I've been lied to about what is clearly a serious issue! This is completely unacceptable!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-08-09T12:54:29+00:00

    there are MANY reviews [of Pages] saying that the newest version is full of flaws…

    I bet if you check the dates on those reviews, they date back to when Apple released Pages 5.0 on the Mac. That version added better iOS integration and added web-based collaboration. Unfortunately, it also removed a lot of features from the Mac version to achieve that goal.

    But that was over two years ago.

    Since then they've upgraded it continuously, adding back many of those features, and the current version is quite good.  If it weren't for the fact that I need to trade files with PC-using coworkers, I'd use Pages for almost all of my word processing.  (That's not a slam against Word; I like Word, but I find Pages is more my style.)

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-08-10T18:58:52+00:00

    Hi,

    Has this problem been fixed yet?

    I am in the middle of writing my master's dissertation and I am having to save every 5 minutes out of fear of losing my work. I save on google drive as well as dropbox and end up with a multitude of versions as when the problem is most severe (error pops up when I try and save normally) it simply doesn't save. 

    Thanks

    Dee

    Was this answer helpful?

    0 comments