There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-08-05T11:45:13+00:00

    How many corrupted copies can you work with - seriously?  Daily multiple save as documents.... and then no guarantee that you are not going to lose it all anyway. Lose it all. 

    I don't know about you - but don't have the time to constantly be managing this never ending fault and write a serious piece of work.  Brynferris did the right thing. I am using google docs. Can only bypass.

    And get refunds for everthing.

    Enough is enough. Under the law.

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  2. Anonymous
    2016-08-05T11:53:17+00:00

    I think our situation is almost Identical! I only bought my mac 3 months ago and have pretty much had the problem the whole time. Its a shame as its completely changed my opinion of Microsoft and Apple being reliable software producers. You would of thought a problem of this magnitude would have been at the top of the list to be fixed but months later nothing has been done.

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  3. Anonymous
    2016-08-05T12:07:10+00:00

    Absolutely.  I would really like to put a call out at the university at least to see how many students were affected by this.  Never mind the population at large!  At least it would be a set statistic that could be utilised. 

    Seriously over both apple and MS office. I was told that you could try installing MS Office 2011 - the at least that error wouldn't occur. But that is for later.  I will keep with google docs for now.

    Good luck and painful but good move getting the pc.

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