There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-08-05T11:29:27+00:00

    I am writing my dissertation for my Masters… 2 productive days work have gone down the drain.

    With such an important document, why aren't you making regular backups? Sending yourself a PDF copy is NOT a backup.

    You should be backup up to a local disk, as well as to some kind of cloud storage solution like iDisk.

    You should also go into Word preferences and click Always create backup copy.

    Why are you not taking these elementary steps to protect all your hard work?

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  2. Anonymous
    2016-08-05T11:35:08+00:00

    Unfortunately the backup copy is also blank. I also have a hard drive which was taking regular backups - I manually backed up all my work 2 hours prior to word crashing. That back up copy has also been corrupted.

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  3. Anonymous
    2016-08-05T11:42:16+00:00

    Oh my god. You poor thing. I am also writing a dissertation.  But in desparation I have moved to google docs and am writing away on that.  I was also going to go and buy a cheap PC.  I understand your frustration with having ridicously long conversations with MS and also apple.  I have lost weeks on them. 

    I am going to into step up into serious complaint mode when the disseration is completed - taking both apple and MS to task.  Apple should never have done the release with this issue and should be working with MS office to sort this out as everyone uses it. I will be doing facebook review, seeking refunds all round and now I can see google docs working unlikely to even bother with MS Office.

    It is very good to know that despite the working around you lost all your work - as did someone else on this forum -ONLY in the sense of it being a strong warning not to touch MS office until this is fixed.  I am having all the errors come back after resolving the matter before 15.24.  Clearly that is no such reassurance and this an highly unstable fault.  

    This has been going on for months.  I am of the opinion it is simply not being prioritised by MS management teams - nor is apple giving it any importance.  Why is it happening only on some computers and not others?? Exchange the computer - yes it might happen again but equally it might not.

    I am serious livid and as said will be pursuing this at the end of my dissertation.  I have a brand new mac - its not fit for purpose. Period.

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