There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-07-30T00:09:43+00:00

    I have got a new error message - that relates to the one everyone has been getting regarding serious file error.  I also from the start got - it appears there is a serious start up disk error.  I am now getting a similar message  - 

    WORD CANNOT SAVE OR CREATE THIS FILE. THE DISK MAY BE FULL OR WRITE PROTECTED  -with some helpful instructions about what I can do about it.  This message is getting applied to both old and new documents. So far I have been able to rename and save again.  Once done I can actually open both again.  That is a new development.

    I would appreciate it if someone acknowledged my posting.  I last replied to the questions you asked everyone about what instances the error messages got triggered. Just so I know that the information is going through the right channels.

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  2. John Korchok 235.9K Reputation points Volunteer Moderator
    2016-07-30T00:25:43+00:00

    Thanks for letting us know. This is one of the constellation of Save errors that Word is generating. Though this is probably the first time you are seeing this, several others have been experiencing this for a couple of months.

    If you get this error, the workaround (as you have discovered) is to use Save As instead of Save. Each time you Save As, change the file name slightly, perhaps by adding an incrementing number. Then when you get to the final version, delete the intermediates.

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  3. Jim G 134K Reputation points MVP
    2016-07-30T13:44:38+00:00

    And, of course, you can't ignore the possibility that the message is accurate and there really is something wrong with your startup volume. If you've already checked the startup disk and know it's OK, then you can skip this. If you haven't tested it in a while, then you might want to let Disk Utility check it out for you.

    https://support.apple.com/kb/PH22243?locale=en_US

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