There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-07-24T18:53:10+00:00

    Thanks so much for this suggestion!  I'd been having ongoing issues with the error using Word 15.24, particularly when using Undo and entering lists.  Adding a file location for the AutoRecover files has fixed the issue for me.  I added a new directory in my Documents folder (local, rather than a cloud-based location) and haven't had an issue since.  

    Thanks very much!

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  2. Anonymous
    2016-07-24T19:54:16+00:00

    I did this but found that when I when to the 15.24 update it started doing it all over again. I notice that there is a new IOS release - I have installed this.  In the meantime I am using google docs until I know there is a definite fix for this very serious issue. Am contemplating just getting a refund on my subscription -365 - and keeping with opensource.  i am writing a dissertation and don't have time to take computer in to get wiped and 2011 installed or risk losing my work.   I am currently using excel though for notes, and there was  delay in typing and then it crashed. Started up again and working with no error messages  - yet!  But it will.

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  3. Anonymous
    2016-07-25T16:24:15+00:00

    I am not running Mackeeper but I'm not sure how to access the Insider forum.

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