There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous

everytime i save a word file on my mac i get this message.

i'm using ms office v15.22.1.

Please advise. Thanks

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Anonymous

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed.

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

A screenshot of the About dialog (that shows the Office build number).
A screenshot of the serious disk error dialog.
The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
The output of the command defaults read com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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251 additional answers

Anonymous

2016-06-29T12:26:28+00:00

Jim, I have office 365, build 15.23.1, and am using the latest publicly available Mac OS. Coincidentally, I messed up with the workflow and closed my laptop with an open Word document. When I came back I started getting the error messages when trying to drag text and trying to "undo" something. Basically, since my last post on 6/24 I have avoided the messages by making sure I close the Word document before letting my Mac go to sleep.

Hope this helps.
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Anonymous

2016-06-29T18:13:57+00:00

I have avoided the messages by making sure I close the Word document before letting my Mac go to sleep.

Did you just close your Word document, or did you also quit Word?

If you are a Windows switcher, this question might confuse you because on Windows, when you close a Word document, the Word app itself exits (assuming you didn't have other open documents).

But on the Mac, when you close a document, the app remains open*. (You'll still see the "open" indicator under that app's Dock icon.)

So, when your Mac went to sleep, was Word running (with no open documents), or did you actually quit the Word app?

* Apps like System Preferences close when you close their window, but that's because the app has no function when the Window is closed. Also, apps that support automatic termination will close if they have no open windows, and you switch to another app. Preview and TextEdit are examples.
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Anonymous

2016-07-02T05:15:16+00:00

How long does it take to fix this?
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