There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Jim G 134K Reputation points MVP
    2016-06-20T13:22:40+00:00

    Hi

    If you are interested in getting test builds then join the Insider program and choose the Fast option. To join, go to the Help menu in Word and choose Check for Updates to launch AutoUpdate.app

    In AutoUpdate click the check box for the Insider program and then choose the Fast option.

    The current test builds are version 15.24

    Add your comments to the Insider forum here (a link that might change soon):

    Office Insider for Mac

    When commenting, be sure to mention whether or not your Mac has ever had MacKeeper installed.

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  2. Anonymous
    2016-06-20T13:57:01+00:00

    Installed the update yesterday, worked for about 12 hours but as soon as I opened things up this morning I had the same error message again. For me, it is triggered by some formatting functions, like automatically beginning a list whenever I type in 1) , or using the undo function. Word then freezes and shuts down, and I lose whatever I have been working on, so I am saving everything constantly and trying to avoid the trigger functions. EXTREMELY frustrating, I hope Microsoft hasn't moved on from this issue as it is still a problem!

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  3. Anonymous
    2016-06-20T22:15:16+00:00

    Installed the update yesterday, worked for about 12 hours but as soon as I opened things up this morning I had the same error message again. For me, it is triggered by some formatting functions, like automatically beginning a list whenever I type in 1) , or using the undo function. Word then freezes and shuts down, and I lose whatever I have been working on, so I am saving everything constantly and trying to avoid the trigger functions. EXTREMELY frustrating, I hope Microsoft hasn't moved on from this issue as it is still a problem! 

    Just curious... was your computer asleep between sessions or did you shut down completely and cold boot?

    I only experienced the problem when I shut the lid of the computer with Word open and then returned to it the following day. My suspicion is that it's related to Word's temporary files and a stale macOS session.

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