There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

Was this answer helpful?

1 person found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

Was this answer helpful?

0 comments

251 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-06-17T18:04:19+00:00

    Which update? What version number do you have?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-06-19T05:57:57+00:00

    I've just found that 15.23.1 is available for Word and Excel only. Downloading now. Hope this solves the mysterious error.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-06-20T11:28:58+00:00

    I just downloaded 15.23.1, and like you, I hope it solves the problem.

    Unfortunately, there are no new release notes for this version.  Perhaps that's because it's only available for people who opt-in to Office Insider updates.

    Still, if a new release is supposed to fix a bug, shouldn't the release notes say so? If the release notes said this bug is supposed to be fixed, I'd be glad to post a note confirming that.  (Or letting them know that I still have the problem.) That's probably more important for people running pre-release software. After all, if they've changed code in an attempt to fix this bug, wouldn't they want feedback from users to know if it worked, or if it still needs tweaking?

    If there aren't any release notes, then I don't what bugs I should be testing for.

    And if this release does not include code changes to fix this bug, then I don't want to waste my time reporting that the bug's still there when (presumably) they know it's still there, because they haven't yet released a fix.

    Microsoft, to release early versions without release notes is disrespectful to your users.  I want a better products, and I'm happy to contribute my time reporting issues and testing fixes.  I'm not happy to have my time wasted reporting what you already know, but haven't publicly acknowledged.

    Was this answer helpful?

    0 comments