There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-06-05T07:54:34+00:00

    Same issue here - this is definately an issue with the update all fine until then. No software can find a disk issue and I have reformatted and re-installed.

    There is a serious disk error on file ~Word Work File S{E7EAAB67-C277-3949-BC11-36DAB63CC0F4}.tmp

    I get it in word and outlook

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  2. Anonymous
    2016-06-04T19:09:18+00:00

    For what it's worth, I also reinstalled the operating system on my MacBook Pro and reinstalled Office from scratch. But I got all the same errors.

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  3. Anonymous
    2016-06-04T19:02:08+00:00

    It seems to be behaving erratically as when I get the serious disk error message I have always been able to resave it under a different name. I have not had any documents delete themselves.

    But it worries that this is happening so randomly and it is not acceptable.  So Apple erased my operating system and I reinstalled MS 15:22.1.  

    Apple told me that they knew when you opened word that a temp file will show in the Finder.  They said not to worry about it.  It should disappear when you close the doc.  So far only one temp file has stayed on my system.  I am keeping a log and will send it to them so we can monitor it together.  I have had no error messages as yet and for the last couple to days Finder is showing no corrupted temp files. 

    MS also did request logs from my original post on this.  They said that it looked like Word was using a lot of CPU when it started.  They also said something about bad coding in the start up disk.  It was at that point Apple reluctantly stepped in and agreed to wipe the operating system and monitor my computer.  MS did request activity logs but when I told them I was working with Apple they disappeared. 

    I think it has to be proactively pursued with both apple and MS.  Apple do not have a comparable programme to handle large word processing files - pages is just not up to it.  And the majority of users will be using MS Office if they are using laptops for business or studies.

    Therefore no release should have gone ahead with these known issues (similar problems seem to go back years) - losing critical work is not to be considered an acceptable by- product.  The laptop is not fit for purpose when a customer feels they cannot trust it to carry out basic tasks that support their work.  

    So I will report on this link if I start getting any error messages again and I will supply log to Apple to make sure the odd things its doing now is not disk related. First sign of an error message and I will contact MS as well.  

    Can we keep this forum open thus until someone kicks in at sorts it out?

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