There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-09-16T21:06:22+00:00

    I wanted to also report that I just got the issue on about 2 open files. I didn't think to take a screenshot. I saved the files in a panic.

    My question to you - will they be corrupted? I've been working on a novel for 7 years (I have many copies, mind you), but this really is not the kind of error I like to see when saving a file. :(

    I will compare the two documents and download the 15.26.0 update shortly.

    My mac is only 9 months old. I seriously doubt it's a hard drive failure, especially since so many people are experiencing this issue. I've had no other problems with my powerbook and I have a lot of available space. (154GB available - running the latest OS X build 10.11.6).

    Also, there is no problem with my Hard Drive - I had my Mac tested at The Apple Store about a week ago (for an unrelated audio question) and they did a full diagnosis. The machine was fine. This is a software issue with Word!

    Nicholas

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  2. Anonymous
    2016-09-16T17:46:01+00:00

    Hi Erik,

    After posting the output you requested (but perhaps in a reply to someone else), I added the Temp directory to 

    ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/

    since it was missing. After restarting Word, the errors seem to be gone. Fingers crossed.

    Al

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  3. Anonymous
    2016-09-16T17:23:31+00:00

    Hi Erik,

    I didn't have this error until after installing the latest version - 15.26.

    Output of: ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp

    No such file or directory

    Since there are pages of output from running defaults read  com.microsoft.Word

    and much of it contains work-related data, I am reluctant to post it all. Is there anything that you are particularly interested? Much of it contains path information to files and SharePoint. Here's a snippet from the front, middle and end of that output:

    {

        AppExitGraceful = 0;

        ApplePersistenceIgnoreState = 1;

        "CaptionDWA_CaptionBehavior" = 0;

        ExceptionEnum = 0;

        ExceptionType = 0;

        "NSBrowser ColumnWidths FileUI\\OpenBrowse" =     (

            205,

            205,

            205,

            205

        );

        NSColorPanelMode = 5;

        NSColorPickerPageableNameListDefaults = "1Web Safe Colors";

        NSNavLastRootDirectory = "~/Documents/Administrative/xxxx/HelpDesk";

        NSNavLastUserSetHideExtensionButtonState = 0;

        NSNavPanelExpandedSizeForOpenMode = "{1113, 456}";

        NSNavPanelExpandedSizeForSaveMode = "{736, 688}";

        NSNavPanelExpandedStateForSaveMode = 1;

        NSRecentDocumentsLimit = 0;

        "NSSplitView Subview Frames FileUI\\OpenSplit" =     (

            "0.000000, 0.000000, 220.000000, 677.000000, NO, NO",

            "221.000000, 0.000000, 851.000000, 677.000000, NO, NO"

        );

        "NSToolbar Configuration com.apple.NSColorPanel" =     {

            "TB Is Shown" = 1;

        };

    ___

        "NSWindow Frame FileUIWindowFrameAutoSaveName" = "197 77 1158 751 0 0 1440 877 ";

        "NSWindow Frame NSColorPanel" = "608 462 224 311 0 0 1440 877 ";

        "NSWindow Frame NSNavPanelAutosaveName" = "352 137 736 620 0 0 1440 877 ";

        "NSWindow Frame WDDocumentWindowFrameSave" = "94 64 1238 813 0 0 1440 877 ";

        OCModelLanguage = en;

        OCModelVersion = "0.842";

        OUIWhatsNewLastShownLink = 825733;

        SendAllTelemetryEnabled = 1;

        SessionBuildNumber = 160910;

        SessionId = "EF472A50-C8B2-40E0-8227-D400F43FBD52";

        SessionStartTime = "09/14/2016 13:10:14.281";

        SessionVersion = "15.26";

        SubGraceAutoResetTime = <e470f5c6 b37d89a0 87a2254b 9e33b555>;

        TemplateDownload = 1;

        UserFontSubstitutionOverride =     {

        };

        WordInstallLanguage = 1033;

    ———

        kFileUIDefaultTabID = 1;

        kFileUILastOpenLocation =     (

            "x-coredata://BEBA7E88-E8E4-46F3-82F3-935640AB1997/OCFolder/p4",

            "x-coredata://BEBA7E88-E8E4-46F3-82F3-935640AB1997/OCList/p9",

            "x-coredata://BEBA7E88-E8E4-46F3-82F3-935640AB1997/OCFolder/p45",

            "x-coredata://BEBA7E88-E8E4-46F3-82F3-935640AB1997/OCDocument/p37"

        );

        kFileUILastOpenService = "x-coredata://BEBA7E88-E8E4-46F3-82F3-935640AB1997/OCSharePointServerCollection/p2";

        kFileUIOpenTabServicesListPreviousWidth = 220;

        kOCSharePointServerCollection =     {

            "e66ysos8waxhdlop3jtowdhtyot_4qpaezvvoemh5dw_ADAL" =         {

                "https://xxx.xxx.xxx/sites/xxx/Projects/xxx" = OCFolder;

            };

        };

        kOUIRibbonDefaultCollapse = 0;

        kSubUIAppCompletedFirstRunSetup1507 = 1;

        kWarmBoot = 2224;

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