There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-09-20T03:56:50+00:00

    Hi Erik, 

    so the problem persists after the update. It is all very frustrating as I still cannot use Office I bought back in July. I sure hope Microsoft will set back the subscription to zero days once this issue is resolved. 

    But for nor I am hoping you guys are working on it to fix this problem. Every time I get remote assistance technicians tell me they have 100% solved the problem by reinstalling office or running HD disk cleaners. To no one's surprise in this forum, the issue has not been fixed. Oh and they have then asked me to upgrade my subscription from 365 to the full license whilst they were 'fixing' it..I'm sure it is just policy to suggest that but it all adds to the frustration.

    I am happy to pass on the outputs if needed.

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  2. Anonymous
    2016-09-19T14:21:17+00:00

    Seriously cannot believe Microsoft has not addressed this issue to date.  Have the current version installed (15.26) with no updates available and cannot edit ANY documents without getting immediate errors.  Using office on a daily basis and has become virtually useless.  If this issue is not resolved soon will be requesting a refund!!!  ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=6554fb27-005f-4d97-84e9-b5ad91920aea)PLEASE FIX!!!!

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  3. Anonymous
    2016-09-19T11:31:42+00:00

    My mac is only 9 months old… I've had no other problems with my powerbook…

    If you have a PowerBook, it's more than 9 months old.  The last PowerBook, the PowerBook G4 (17-inch, Double-Layer SD), was discontinued in April of 2006.

    Apple hasn't sold PowerBooks in more than 10 years!

    Is it possible that you actually have a MacBook Pro?

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