There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-09-18T03:41:01+00:00

    Last login: Sat Sep 17 22:33:30 on ttys000

    MacBook-Pro:~ seradi$ defaults read  com.microsoft.Word

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        "14\\Default Save\\Default Format" = "";

        "14\\Microsoft Word\\Microsoft Word:UpdateDictionaryNumber" = 1;

        "14\\Options\\BackgroundSave" = 1;

        "14\\Options\\Custom Bottom Margin" = "-1";

        "14\\Options\\Custom Left Margin" = "-1";

        "14\\Options\\Custom Margins Mirrored" = 0;

        "14\\Options\\Custom Right Margin" = "-1";

        "14\\Options\\Custom Top Margin" = "-1";

        "14\\Options\\Default Compare Settings" = 2048;

        "14\\Options\\Default to Compare" = 0;

        "14\\Options\\Disable Auto Merge" = 0;

        "14\\Options\\Fullscreen Nav Pane" = 1;

        "14\\Options\\Hide Welcome Dialog" = 1;

        "14\\Options\\Options:AutoGrammar" = 1;

        "14\\Options\\Options:AutoSpell" = 1;

        "14\\Options\\Options:Brazilian spelling reform modes" = 2;

        "14\\Options\\Options:Default Full Screen View pasteboard appearance" = 14;

        "14\\Options\\Options:Default Notebook Layout View appearance" = 0;

        "14\\Options\\Options:Default Notebook Layout View pasteboard appearance" = 10;

        "14\\Options\\Options:Default Publishing Layout View pasteboard appearance" = 1;

        "14\\Options\\Options:Deleted cell color" = 2;

        "14\\Options\\Options:Disable Ribbon" = 0;

        "14\\Options\\Options:Disabled Compatibility Triggers" = 0;

        "14\\Options\\Options:Display rings in new Notebook Layout View documents" = 1;

        "14\\Options\\Options:EnableMacroVirusProtection" = 1;

        "14\\Options\\Options:Enforce Russian strict io" = 0;

        "14\\Options\\Options:Flag repeated words" = 1;

        "14\\Options\\Options:Inserted cell color" = 3;

        "14\\Options\\Options:Introduce Publishing" = 1;

        "14\\Options\\Options:Maintain compatibility with Word 98-2004" = 0;

        "14\\Options\\Options:Math auto build up" = 1;

        "14\\Options\\Options:Math copy LF" = 1;

        "14\\Options\\Options:Merged cell color" = 4;

        "14\\Options\\Options:Move from color" = 12;

        "14\\Options\\Options:Move mark from type" = 10;

        "14\\Options\\Options:Move mark to type" = 5;

        "14\\Options\\Options:Move to color" = 12;

        "14\\Options\\Options:NoEditTime" = 0;

        "14\\Options\\Options:Open Ribbon at startup" = 1;

        "14\\Options\\Options:Portuguese spelling reform modes" = 2;

        "14\\Options\\Options:Show depository pasteboard alert" = 1;

        "14\\Options\\Options:Show dynamic guides" = 1;

        "14\\Options\\Options:Show margin guides" = 1;

        "14\\Options\\Options:Show outlines" = 0;

        "14\\Options\\Options:Show save as compatibility alert" = 1;

        "14\\Options\\Options:Show static guides" = 0;

        "14\\Options\\Options:Snap to grid in Publishing Layout view" = 0;

        "14\\Options\\Options:Spanish verb forms" = 0;

        "14\\Options\\Options:Split cell color" = 6;

        "14\\Options\\Options:StartWhatIsNew" = 1;

        "14\\Options\\Options:Warn New Equations" = 1;

        "14\\Options\\Options:Warn Publishing" = 1;

        "14\\Options\\PlainTextAutoFormat" = 1;

        "14\\Options\\Reading Mode 1 page" = 1;

        "14\\Options\\Reading Mode page turn" = 0;

        "14\\Options\\Reading Mode unlocked" = 1;

        "14\\Options\\Ribbon Hide Group Titles" = 0;

        "14\\Options\\Ribbon Theme" = 0;

        "14\\Options\\Show Coauthoring Piece UI" = 1;

        "14\\Options\\Show Coauthoring Updates Overlay" = 1;

        "14\\Options\\Show Compare Settings" = 0;

        "14\\Options\\Show Compat Mode Changed Alert On Save" = 1;

        "14\\Options\\Show No Lock UI warning" = 1;

        "14\\Options\\Show View Changed Alert When entering CRM" = 1;

        "14\\Options\\Show save as downgrade alert" = 1;

        "14\\Options\\View Switcher Bubbles Hover Only" = 1;

        "14\\RefToolBilingualDictionary\\DataBrowserHeight" = 120;

        "14\\RefToolBilingualDictionary\\SourceLID" = 1033;

        "14\\RefToolBilingualDictionary\\TargetLID" = 1036;

        "14\\RefToolMonolingualDictionary\\DataBrowserHeight" = 156;

        "14\\RefToolMonolingualDictionary\\LanguageID" = 1033;

        "14\\RefToolTranslation\\DataBrowserHeight" = 120;

        "14\\RefToolTranslation\\SourceLID" = 1033;

        "14\\RefToolTranslation\\TargetLID" = 1036;

        "14\\RefToolWindowsLiveSearch\\DataBrowserHeight" = 156;

        "14\\RefToolWindowsLiveSearch\\LanguageID" = 1033;

        "14\\ReferenceDesk\\LastLIDThesOptions" = 0;

        "14\\ReferenceDesk\\LastLIDValue" = 1033;

        "14\\ReferenceDesk\\ReferenceDesk_PaletteLeft" = 605;

        "14\\ReferenceDesk\\ReferenceDesk_PaletteTop" = 47;

        "14\\ReferenceDesk\\ReferenceDesk_PanelOpened" = 200;

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 1" = Cases;

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 10" = 10;

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 11" = 11;

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 12" = 12;

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 13" = 13;

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 14" = 14;

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 15" = 15;

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 16" = 16;

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 2" = Statutes;

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 3" = "Other Authorities";

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 4" = Rules;

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 5" = Treatises;

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 6" = Regulations;

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 7" = "Constitutional Provisions";

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 8" = 8;

        "14\\Table of Authorities Categories\\Table of Authorities Categories:Category 9" = 9;

        "14\\Toolbars\\Embed_TBID_10" = 1;

        "14\\Toolbars\\Embed_TBID_142" = 1;

        "14\\Toolbars\\Embed_TBID_23" = 1;

        "14\\Toolbars\\Embed_TBID_24" = 1;

        "14\\Toolbars\\Embed_TBID_494" = 1;

        "14\\Toolbars\\HeightHint" = 32;

        "14\\Toolbars\\Show_HIToolbar" = 1;

        "14\\Toolbox:Effects\\AutoTrigger" = 0;

        "14\\Toolbox:Effects\\FadeTransparency" = 67;

        "14\\Toolbox:Effects\\TransitionEffect" = 1;

        "14\\Toolbox:Effects\\TriggerAction" = 2;

        "14\\Toolbox:Effects\\TriggerDelay" = 5;

        "14\\Toolbox\\CSAnimationEffect" = 1;

        "14\\Toolbox\\LastClientID" = 1131375984;

        "14\\Toolbox\\WindowLeft" = 605;

        "14\\Toolbox\\WindowTop" = 38;

        "14\\Toolbox\\WindowVis" = 0;

        "14\\\\ObjectPaletteHeight" = 837;

        "14\\\\ObjectPaletteLeft" = 0;

        "14\\\\ObjectPaletteTop" = 63;

        "14\\\\ObjectPaletteWidth" = 1440;

        AppExitGraceful = 0;

        ApplePersistenceIgnoreState = 1;

        "CaptionDWA_CaptionBehavior" = 0;

        ExceptionEnum = 0;

        ExceptionType = 0;

        ILMediaBrowserAudioSplitViewPosition = 140;

        ILMediaBrowserImageSplitViewPosition = 140;

        ILMediaBrowserMediaType = 2;

        ILMediaBrowserMovieSplitViewPosition = 140;

        LastForceTempFilesInAppContainer = 0;

        NSColorPanelMode = 7;

        "NSColorPanelMode.modal" = 6;

        "NSColorPanelToolbarIsShown.modal" = 1;

        "NSColorPanelVisibleSwatchRows.modal" = 1;

        NSNavBrowserPreferedColumnContentWidth = 186;

        "NSNavLastCurrentDirectory:GetFile:0" = "~/Documents/Innpulsa/Work";

        NSNavLastRootDirectory = "~/Documents/Capester";

        "NSNavLastRootDirectory:GetFile:0" = "~/Documents";

        "NSNavLastRootDirectory:PutFile:0" = "~/Google Drive/MinDefensa";

        NSNavPanelExpandedSizeForOpenMode = "{812, 470}";

        "NSNavPanelExpandedSizeForOpenMode:GetFile:0" = "{1112, 793}";

        NSNavPanelExpandedSizeForSaveMode = "{742, 622}";

        "NSNavPanelExpandedSizeForSaveMode:PutFile:0" = "{712, 716}";

        NSNavPanelExpandedStateForSaveMode = 1;

        NSRecentDocumentsLimit = 0;

        "NSTableView Columns AudioTable" =     (

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0e417564 696f5461 626c654e 616d6586>,

            515,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 10417564 696f5461 626c6541 72746973 7486>,

            462,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0e417564 696f5461 626c6554 696d6586>,

            432

        );

        "NSTableView Columns NSNavOutlineColumnSearchSettings" =     (

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0b646973 706c6179 4e616d65 86>,

            829,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 076d6f64 44617465 86>,

            88,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0c637265 6174696f 6e446174 6586>,

            95,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0e6c6173 744f7065 6e656444 61746586>,

            95,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 136b696e 64576974 686f7574 506c6174 666f726d 86>,

            62,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0c73686f 72745665 7273696f 6e86>,

            62,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 096c6162 656c4e61 6d6586>,

            62,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0c706879 73696361 6c53697a 6586>,

            60

        );

        "NSTableView Columns NSNavOutlineColumnSettings.v1" =     (

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0b646973 706c6179 4e616d65 86>,

            771,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 076d6f64 44617465 86>,

            88,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0c637265 6174696f 6e446174 6586>,

            95,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0e6c6173 744f7065 6e656444 61746586>,

            95,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 136b696e 64576974 686f7574 506c6174 666f726d 86>,

            62,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0c73686f 72745665 7273696f 6e86>,

            62,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 096c6162 656c4e61 6d6586>,

            62,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0c706879 73696361 6c53697a 6586>,

            60

        );

        "NSTableView Hidden Columns AudioTable" =     (

        );

        "NSTableView Hidden Columns NSNavOutlineColumnSearchSettings" =     (

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 076d6f64 44617465 86>,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0c637265 6174696f 6e446174 6586>,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 136b696e 64576974 686f7574 506c6174 666f726d 86>,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0c73686f 72745665 7273696f 6e86>,

            <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e

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  2. Anonymous
    2016-09-17T23:22:25+00:00

    Hi Erik

    I'm experiencing this error on my Macbook Air, maybe even more frequently after installing the update yesterday. It doesn't necessarily happen if I'm just typing, but rather when I'm highlighting text, copy-and-pasting, aligning, etc. I've attached pictures of about dialogue, error message, and insufficient memory warning.  I don't know how to run ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal or the output of the command defaults read  com.microsoft.Word from Terminal so I don't have pictures of those. 

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=1d781509-5a2f-40e6-930c-73e562870d43)

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=3a948830-6f78-4552-8fc1-6527fe6ecbae)

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=7f0a5e97-46a6-4032-97d9-dffb561daa76)

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  3. Anonymous
    2016-09-17T14:40:31+00:00

    Hi,

    So I installed the most recent update today, and when I was working on a word document I got this serious disk error dialog. I'm hoping I'm posting on the right thread, but we'll see.

    Also, I don't really know how to get the information for numbers 1,3, and 4, and I don't have time to figure it out, so my apologies. I took a screenshot of the error dialog, but for some reason it wouldn't let me upload it. This is what the dialog box said:

    There is a serious disk error on file ~Word Work File S{2BDCC58B-AF3F-624F-8B29-7267DB6F31AF}.tmp.

    Thanks.

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