There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-06-16T22:49:26+00:00

    Am getting the same problem when moving a picture around just a bit.  Occurs only in Word on a fully decked out iMac 27" with 3 Tb of disk space.  Interestingly do not get the error message working on the same document on my iPad Pro or some other machines nor on the same machine using MS Word 16 in a Parallels Win10 session.![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=2b1ba45d-cd3a-49e4-8cc3-de72f87d339f)

    I first started noticing this when I began using MacKeeper which would clean up junk files and keep the machine operating (unless this is total coincidence).  But don't really know as about the same time I got a Windows update in Parallels and an El Capitan update.

    Did notice something similar in MS Excel (Mac Version 15.22) when several spreadsheets were loaded at the same time.  Prior to that could have seemingly unlimited numbers open.  Only occurs in the El Capitan environments on this machine and my MacBook Pro (also a late 2013 version) with more than enough space and 16 Gb of RAM.

    Gotta think this is either an Office 365 compatibility problem with the latest El Capitan update rather than something serious with hard disks.

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  2. Anonymous
    2016-06-16T15:48:00+00:00

    The 15.23 update is available to everyone today.

    Go to the Help menu in Word and choose Check for Updates to launch AuotUpdate. Install the update and then test. Reply here with the result.

    I'm on 15.24 and still have the problem.

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  3. Jim G 134K Reputation points MVP
    2016-06-16T15:44:15+00:00

    The 15.23 update is available to everyone today.

    Go to the Help menu in Word and choose Check for Updates to launch AuotUpdate. Install the update and then test. Reply here with the result.

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