There is a serious disk error on file ~Word Work File S{A1F41F30-FB84-B649-9F8A-F0A7D2698BBF}.tmp

Anonymous
2016-05-30T19:08:24+00:00

everytime i save a word file on my mac i get this message. 

i'm using ms office v15.22.1. 

Please advise. Thanks

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-10-04T03:10:48+00:00

I had this issue for many months and it was very frustrating--It was so frequent that I switched to Pages for a while. Since I have updated Word (running V 15.28 (160927)) for 2-3 weeks, I have not had 1 serious error. I am keeping my fingers crossed. 

I'm on a late 2013 MBA 11, running El Cap 10.11.6

I thought it might be helpful to read a post from someone who has had some good luck...

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Anonymous
2016-09-14T17:39:21+00:00

Hi everyone,

On 9/13/16, we released update 15.26 (160910), the September feature update for Office 2016 for Mac. Please install the update by clicking Help > Check for Updates > Check for Updates. Our engineering team has been intensively working on the ‘serious disk error’ issue and feel that this latest update will resolve it.

If you continue to experience problems, please reply to this thread with the following so that we can further isolate the cause:

  1. A screenshot of the About dialog (that shows the Office build number).
  2. A screenshot of the serious disk error dialog.
  3. The output of running ls ~/Library/Containers/com.microsoft.Word/Data/Library/Application\ Support/Microsoft/Temp from Terminal.
  4. The output of the command defaults read  com.microsoft.Word from Terminal if the issue happens in Word; or defaults read com.microsoft.Outlook if the issue happens in Outlook.

If you continue to experience the same ‘serious disk error’ issue that you did before installing the update, let us know and we will reach out to you in a private message to see if you’re willing to have an engineer speak to you directly to get it resolved.

If you experience any other file-related issues (other than the ‘serious disk error’), let us know that, too.

Again, we apologize for the frustration around this issue, and hope that this solves it.

Best,

-Erik, Office Newsroom

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  1. Anonymous
    2016-06-01T21:03:03+00:00

    I think we have discussed the same problem I have been having already but is this a mac problem or a compatibility problem with MS Office? 

    Would really appreciate your view on this.

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  2. Jim G 134K Reputation points MVP
    2016-06-01T15:50:20+00:00

    Also, be sure you have a backup plan in place, as drives tend to deteriorate quickly once an error like this is detected.

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  3. John Korchok 235.9K Reputation points Volunteer Moderator
    2016-05-31T00:46:56+00:00

    It's possible there is a serious problem with your hard disk, though the .SmithMicro.com appended to the file name is an oddity. If you're running El Capitan, please scroll down to the Use Apple Hardware Test on this page and follow the instructions: OS X El Capitan: Use Apple Diagnostics or Apple Hardware Test

    If the hardware test doesn't detect any problems, please open Applications>Utilities>Disk Utility and run First Aid, then restart your Mac and try again.

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