After Last Update Scroll Inactive Windows Doesn't Work With Excel 2016

Hi Kim,

To address your concern, provide the answers to the following:

• Have you tried using a different mouse device and got the same result?
• Is the driver for the mouse device up to date?
• Have you tried checking the mouse under Device Manager if its status says it's working properly? Here's how:

1. Right-click Windows Start button then select Device Management.
2. Click the drop down arrow for Mice and other pointing devices.
3. Click the mouse you're using then check the Device status.

In the meantime, we suggest that you perform a System File Checker scan and repair your Excel 2016.

Let us know the result.

Thank you.

Hi Michelle,

Changed to optical mouse - still the same issue.

USB mouse drivers are up to date.

Device manager says USB mouse is working properly.

System file checker did not find any integrity violations.

Did a quick repair and full repair and still the same issue.

Kim

To troubleshoot your concern, we suggest that you perform a DISM or System Update Readiness tool scan.

Let us know how it goes.

Thanks.

Hi Michelle,

Do you even try any of these useless standard "solutions" before copypasting them to every question?

The problem is the update KB3197954 itself, not suddenly broken drivers, deleted system files, disk fragmentation or any other stupid issue. Anyone I've asked to confirm the issue could easily reproduce that inactive window scroll isn't working in Excel until KB3197954 is uninstalled. You could also spend 1 minute of your time to launch Excel and see that to scroll any window you now need to click that window, while outside Excel or without installing the update everything works fine.

Looks like it mostly affect Excel 2016 but some users I've asked reported broken Inactive window scroll in older versions of Office too.

Sorry for possible anger and bad English, but users are expecting real help and advices, not botlike answers "For absolutely any problem use this list of actions, if not helps - proceed to clean reinstall"...

I have the exact same problem as this, only the last few days its happening and only with excel.  There is nothign wrong with my mouse drivers.  I can scroll non-active windows fine with every program except when Excel is involved!  Please address this Microsoft.