After Last Update Scroll Inactive Windows Doesn't Work With Excel 2016

Anonymous
2016-11-01T16:03:15+00:00

After the last Windows 10 update was installed, my scroll inactive windows setting for my mouse no longer works in Excel 2016 without selecting the window first.  This is a major inconvenience.  Is there a fix for this?

Thanks.

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Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2017-02-25T10:50:28+00:00

    FWIW, I have the problem also. 

    Restating the general problem:  When "Scroll inactive windows when I hover over them" is set to On in Windows Settings / Mouse, Excel fails to follow this setting, and requires its window to be selected before it will scroll.

    My configuration:

    • Windows 10 Pro, 64-bit OS and processor.
    • Windows Version 1607, OS Build 14393.693.
    • Synaptics PS/2 Port Touchpad, with gestures (scrolling) disabled
    • HID-compliant mouse:  Logitech Mx Master
    • "Scroll inactive windows when I hover over them" is set to On in Windows Settings / Mouse

    How the problem appears on my computer:

    I have four applications open in the same external display monitor, operating in extended desktop mode:

    • Microsoft Word 14.0.7177.5000 (64-bit)
    • Microsoft Excel 14.0.7177.5000 (64-bit)
    • Microsoft Money Plus Home and Business 17.0.150.3817
    • Google Chrome 56.0.2924.87 (64-bit)

    Behavior matrix, stating which window scrolls under each of these 16 conditions when one window is active, the mouse is hovered over it or another window, and the scrolling action is performed using the mouse:

    Using Logitech mouse Active Window: <br><br>Word Active Window: <br><br>Excel Active Window: <br><br>Money Active Window: <br><br>Chrome
    Hovering over: <br><br>Word Word Excel Word Word
    Hovering over: <br><br>Excel No window scrolls Excel No window scrolls No window scrolls
    Hovering over: <br><br>Money Money Excel Money Money
    Hovering over: <br><br>Chrome Chrome Excel Chrome Chrome

     The behavior I observed with the mouse is consistent with the problem statement.

    However, the Synaptics Touchpad has a different behavior.  If I enable scrolling gestures on the touchpad, and perform a 2-finger vertical scroll, the active window, if not Chrome, will always scroll, regardless of cursor position.  If the active window is Chrome, scrolling will occur only when the cursor is hovering over Chrome:

    Using Synaptics Touchpad Active Window: <br><br>Word Active Window: <br><br>Excel Active Window: <br><br>Money Active Window: <br><br>Chrome
    Hovering over: <br><br>Word Word Excel Money No window scrolls
    Hovering over: <br><br>Excel Word Excel Money No window scrolls
    Hovering over: <br><br>Money Word Excel Money No window scrolls
    Hovering over: <br><br>Chrome Word Excel Money Chrome

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  2. Anonymous
    2017-02-23T12:33:47+00:00

    It has been months, 3 to be exact, and the problem persists. MS really doesn't give a **** about their business customers huh?

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  3. Anonymous
    2017-02-06T19:42:15+00:00

    So this thread has been abandoned by Microsoft staff?  No help with this issue at all?

    This needs to be escalated.  This is a GIANT problem.

    Kim

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  4. Anonymous
    2017-01-12T13:35:27+00:00

    Yes, excel opens, but we're also back to the original problem, at least on my machine, so I guess I'm also back to haranguing Microsoft till they fix it :) Thanks for the suggestions though.

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  5. Anonymous
    2017-01-12T07:47:14+00:00

    I just tested to copy/rename EXCEL.exe of Excel 2010 under Windows 7.

    Both, copying and renaming of the Excel 2010 exe-file caused error (missing MSVCR90.dll).

    When the copy is named EXCEL.exe it works.

    ==> It looks Excel 2010 does not open when its exe-file name is different from EXCEL,

            whereas Excel 2013 has no problem to open on the copied(/renamed) excel.exe

            (Windows 7 or 10 seems no to be the reason for the copied Excel 2010 not opening)

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