OneNote syncing Error code: 0xE000003D

Anonymous
2017-04-11T01:41:13+00:00

The syncing between  OneNote ap on my Surface tablet and OneNote 2010 has stopped working and I'm receiving the above error code.  From what I can ascertain if I create a page in OneNote 2010 it will sync with OneDrive and the OneNote ap.  If I create a page in the OneNote ap, it will sync with OneDrive but not with OneNote 2010.  Once the syncing error occurs then the syncing between OneNote 2010 and OneDrive also stops and the notebook no longer syncs.  I've tried moving the pages from one section to another within the Notebook but problem is still there. It seems that the notebook becomes corrupt.

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2017-04-26T13:00:10+00:00

    Hi Anna,

    FYI, I use OneNote from Office 2013 on Windows 10 (I don't use the OneNote App because it doesn't keep old versions, AFAIK) and OneNote on Windows Phone 8.1, I have not got a problem with either of these at present.

    I have the problem on my work computer using OneNote 2010, so I don't have the access rights to perform the repairor updatefixes.

    I tried the safeboot fix, but it didn't work.

    Since my problem is only with sections of one specific notebook I tried the fix for "sections won't sync". This worked except for one page in one section which I had to manually copy using OneNote Oneline.

    Then I realised.... I did this with OneNote 2010, the version that is having the problems, therefore these copied sections are actually out of date. What I really need to do is copy these sections in OneNote 2013! So, I've got to do it all over again when I get home tonight, then test it again tomorrow morning.

    Even if this works it is a workaround and doesn't address the route cause, so I echo the request from others to fix the bug please.

    Thanks.

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  2. Anonymous
    2017-04-28T01:52:36+00:00

    We would like to verify the result of your test. Are you still encountering the same issue?

    If it is still the same, we still suggest that you contact our Answer Desk support for an in-depth assistance. Since most of the troubleshooting steps did not work, it now needs to be addressed by our higher support. They will be able to fully isolate what is causing the issue. This is also to make sure that this won't occur again moving forward. To reach them, please click this link.

    Feel free to message us back if you have other concerns.

    Thank you.

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  3. Anonymous
    2017-04-28T02:52:26+00:00

    HI Anna,

    Plse see my post from 21/4 .... I don;t want to waste me time with your phone services as they have been terrible to deal with.  I am in the process of migrating to another product and will use OneNote in very limited applications.

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  4. Anonymous
    2017-04-28T02:52:35+00:00

    HI Anna,

    Plse see my post from 21/4 .... I don;t want to waste me time with your phone services as they have been terrible to deal with.  I am in the process of migrating to another product and will use OneNote in very limited applications.

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  5. Anonymous
    2017-04-28T10:08:02+00:00

    All,

    It has been acknowledged by the OneNote team that there is an issue and that it is being worked:

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_onenote-mso_win10/are-windows-10android-onenote-files-no-longer/03bed59e-5960-4324-b3c0-3e0984bf1364

    Stay tuned

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