Text in Navigation Pane turns white

Anonymous
2017-01-25T05:16:11+00:00

In Word for Mac 2016, I am getting a weird issue where, after clicking on a heading in Navigation Pane, the text there turns white.  This causes it to blend with the background and to all but disappear.  The screen shot attached shows what I am talking about.  This does not always happen when clicking a heading, but it happens sporadically - and often.  How to fix?  (BTW, this does not happen on my Windows 10 machine)

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2017-07-21T17:24:48+00:00

Be sure to send feedback to Microsoft whenever you encounter this behavior. Click the Smile button in Word to get your message to Microsoft. This forum's primary audience is other Word users.

As Jim says, this forum is primarily used and supported by users. MS developers rarely pay attention to it.

The feedback option is in the File menu > Feedback command.

But to report problems I think you should use the "Send a Frown" button or the "Send A Suggestion" button. 

Personally, I prefer the suggestion because the "frown" is a black hole. No feedback to you.  The Suggestion takes you to the UserVoice forum. You can copy the link it creates for your "suggstion" so that you canreturn to it and to share with other people with the same problem so that they can comment on your submission and vote for it. That way more of the information about the problem is in one place.

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  1. Anonymous
    2017-05-03T11:36:05+00:00

    Did anybody get a try to install "insider builds" and check if the problem is solved there?

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  2. Jim G 134.1K Reputation points MVP
    2017-05-05T15:49:18+00:00

    I have an Insider build and would be happy to test a file that you provide. Put an example file on a shared drive such as DropBox or OneDrive and share a link to it. Be sure to remove all personal and confidential information before sharing your file.

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  3. Anonymous
    2017-05-05T18:08:16+00:00

    The MS employees promised to keep us informed of their progress.  If they managed to fix this bug, and incorporated the fix in the "insider build" (which I'm guessing is the beta/release candidate of the next version), wouldn't they tell us?

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  4. Anonymous
    2017-07-18T04:18:21+00:00

    I can confirm that this problem still persists

    Word Version: 15.36 (Not 365)

    MacOS: Sierra 10.12.5

    I at first thought that this was based around macros that I have on word, but have tried this on numerous files, with and without macros, on different displays, and with different documents open at the same time - I have made a few observations

    1. This problem is sporatic, but usually happens when switching between different headers and different documents, as well as apps. It is also not mutually exclusive between documents - some will be black, some white, but usually when one turns white they all do, and its manual to get all back to black.
    2. If you click enough headers, it will return to black text again, and then will shortly revert to the white text. It is also not a header 1/header 2 issue, its applicable to all. Scrolling does not help either, or opening/closing the triangle.
    3. This is not a font issue - have tried FontBooks comment, as well as word preferences in general
    4. This is not from a macro/acrobat based issue, as I have tested it numerous times within files
    5. I am almost positive that it is not a file specific issue. I am well aware that the MS people are looking into the file types themselves, but this spans across numerous files, whether they are downloaded, created, opened, or if they exist as .dotx or .docx. 

    As someone who uses word every day for at least 12 hours, This issue is incredibly annoying and significantly slows down time.

    I'm aware that MS is working on a fix, but just wanted to bump this thread and provide an update as to how my experience has gone. 

    I have also not experienced the mouse text change issue, if that helps.

    Thanks,

    Ben

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