Text in Navigation Pane turns white

Hi Cliff

I've checked this in a few of my Word files, and they all show the same problem.  A fresh document, which I just created and sent in a reply to your PM, also shows this problem.

The best way to create the problem is to view it in Outline View, and then, in the Navigation Pane, click back and forth between the Document Map and the Thumbnails Pane until the problem appears.  In my PM, I also attached two screenshots showing two of the three variants of the problem I've seen:

1. All the text is white.
2. Some lines are white, some aren't.

The third variant is the one shown in my last message

Hope this helps!

--Theorist9

Hi Theorist9,

To narrow down the issue, please confirm that the reproducing steps are the following.

1. Create a new document in Word 2016 for Mac.
2. Type some text in the document.
3. Select a heading style.
4. Click View>check the Navigation pane.

If yes, I’d like you to confirm and provide the following.

a. Do all the documents in your Mac have the same issue?

b. If the issue happens in a specific document, for our further investigation, I have sent you a private message for you to upload the affected sample file. You can upload it via https://answers.microsoft.com/en-us/privatemessages/list.

Thanks,

Cliff

I also have this issue.  I'm running MacOS Sierra 10.12.3 with Word 15.31, on a MacBook Pro 11,3 (late 2014).  I've noticed I can sometimes get it to happen by switching to a different application, and then switching back to the document in Word.  Also, within the document, let's suppose I'm in the Navigation Pane's Document Map (that's where the problem is happening). If I switch to the Thumbnails Pane and then back to the Document Map, that will create the problem about 2 out of the 3 times.  If I instead switch to Find and Replace and back to the Document Map, that will create the problem about half the time.  And once I've created the problem, switching to the Reviewing Pane and then back to the Document Map corrects it 100% of the time.  

I've attached two screenshots.  The first shows the typical problem. The second shows an occasional variant, in which the text is partially affected and partially not.  I can actually create the problem by sweeping the cursor over the text, which causes it to be irregularly "painted" into white (in an area several times the size of the cursor itself).  Alas, I can't get a screenshot of this, because the very act of covering the screen area with the screenshot box restores the text (but this is only an issue with the variant; obviously in the typical case I can get a screenshot, since that's what the first pic is).  Thus, to capture the variant, I had to take a picture of the screen with my camera.

Hi Paul,

Please let us know your updates at your convenience if you need further help.

Thanks,

Cliff