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We have noticed that since this month’s updates have installed Word 2016 is crashing when clicking on the File menu when certain (not all) documents are open.
Our initial investigations have revealed that if we open a document that works (a fresh .docx or any .doc) and while Word is still open try and open a problematic .docx it works. If we try and open a problematic .docx with Word closed first, accessing the File menu causes Word to crash. What’s interesting is that it doesn’t seem to be all .docx files, only certain ones, but for the moment we haven’t identified any commonality between the problem files, in fact most are simple documents with no embedded pictures, macros etc.
Removing the Update for Word 2016 (KB3178720) resolves the issue. However, if we install this update on its own on a VM, it does not cause the issue, so it appears to be caused by a combination of updates released this month rather than just this particular update, but removing this one update resolves the problem.
A family of Microsoft word processing software products for creating web, email, and print documents.
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Last Friday we opened a Support case. Microsoft Support collected Crash dump from Excel, Word and PowerPoint. I hope Microsoft will find a solution as soon as possible
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That's good to know, thanks.
Please can you keep us posted should they find anything.
Cheers :)
Very annoying issue ... only "some" machines were affected on our network.
We had the same problem, got the latest patches today (May 2017) and the issue is fixed for Windows 10 install of office 2016, have not tested on the Windows 7 build as yet.
Lets see what joy this will bring :D
Hope this helps
We got an answer from Microsoft Support, that we should install the new Office Upates from May
But Installation of these updates did not resolved our Problem. Has anyone tried to install These updates?