Word 2016 crashing when clicking on the File menu

Anonymous

We have noticed that since this month’s updates have installed Word 2016 is crashing when clicking on the File menu when certain (not all) documents are open.

Our initial investigations have revealed that if we open a document that works (a fresh .docx or any .doc) and while Word is still open try and open a problematic .docx it works. If we try and open a problematic .docx with Word closed first, accessing the File menu causes Word to crash. What’s interesting is that it doesn’t seem to be all .docx files, only certain ones, but for the moment we haven’t identified any commonality between the problem files, in fact most are simple documents with no embedded pictures, macros etc.

Removing the Update for Word 2016 (KB3178720) resolves the issue. However, if we install this update on its own on a VM, it does not cause the issue, so it appears to be caused by a combination of updates released this month rather than just this particular update, but removing this one update resolves the problem.

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Anonymous

2017-04-27T17:01:10+00:00

We have the same problem as well that is impacting 4,000 computers, mostly Windows 7 and a few Windows 10 for beta testing now. MS updates seem to be getting worse each time they are released. The Windows 10 computers seem to be having more problem as well but those are beta testing and the people using them hate them and want their system restore to Windows Xp or Windows 7. This is the reason we have Windows 7. Plus the 7,000 computers with Windows XP are not impact by this since running older Office without any problem. This is the system that our employees love. Windows XP is one of the best system ever made. Windows 10 is a total failure and will most likely never get deployed.
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Anonymous

2017-04-27T22:08:23+00:00

Do anyone have a crashdump? See https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181%28v=vs.85%29.aspx
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Anonymous

2017-04-28T16:54:32+00:00
We have seen the same with Word and Excel. This seems to only affect a handful of files so far. Other files are able to be opened up without issue. These files will cause the issue on ANY of the PC's (Win7 x64, Office 2016 32-bit) we've opened them on. As someone else said above, if you use "Ctrl + O" or "Ctrl + P", you can get into the "File" menu without crashing. The only selection that causes the crash appear to be the "Info" section.

The first report of the issue was within a day of us installing April's patches for Windows and Office

Currently, we have found two solutions:
1. If we copy the contents from one of the broken files into a new file and it will then allow the "File" menu to be used without crashing Word/Excel.
or
1. Uninstall the updates KB3178720 and KB3178719 (We haven't seen any PPT files with an issue.)
With the updates removed, the same file that would previously crash when clicking on "File" will work without any issue.
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Anonymous

2017-05-02T11:38:00+00:00

I can generate a crashdump if required but I'm not sure where to post it, not sure what information will be in it so reluctant to put it on a forum.
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