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We have noticed that since this month’s updates have installed Word 2016 is crashing when clicking on the File menu when certain (not all) documents are open.
Our initial investigations have revealed that if we open a document that works (a fresh .docx or any .doc) and while Word is still open try and open a problematic .docx it works. If we try and open a problematic .docx with Word closed first, accessing the File menu causes Word to crash. What’s interesting is that it doesn’t seem to be all .docx files, only certain ones, but for the moment we haven’t identified any commonality between the problem files, in fact most are simple documents with no embedded pictures, macros etc.
Removing the Update for Word 2016 (KB3178720) resolves the issue. However, if we install this update on its own on a VM, it does not cause the issue, so it appears to be caused by a combination of updates released this month rather than just this particular update, but removing this one update resolves the problem.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Only option is to go back to old Office version. The current version is broken.
Hopefully the December update will fix it but so far there is no sign that it has been.
It is an issue that uninstall works only. But now a new updates have broken the printers again. seems
That seems unacceptable.
It is an issue that uninstall works only. But now a new updates have broken the printers again.
I have same problem impacting many computers with updated windows 10 What the heck is going on? Seems like a very big problem!