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We have noticed that since this month’s updates have installed Word 2016 is crashing when clicking on the File menu when certain (not all) documents are open.
Our initial investigations have revealed that if we open a document that works (a fresh .docx or any .doc) and while Word is still open try and open a problematic .docx it works. If we try and open a problematic .docx with Word closed first, accessing the File menu causes Word to crash. What’s interesting is that it doesn’t seem to be all .docx files, only certain ones, but for the moment we haven’t identified any commonality between the problem files, in fact most are simple documents with no embedded pictures, macros etc.
Removing the Update for Word 2016 (KB3178720) resolves the issue. However, if we install this update on its own on a VM, it does not cause the issue, so it appears to be caused by a combination of updates released this month rather than just this particular update, but removing this one update resolves the problem.
A family of Microsoft word processing software products for creating web, email, and print documents.
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It is an issue that uninstall works only. But now a new updates have broken the printers again.
I have same problem impacting many computers with updated windows 10 What the heck is going on? Seems like a very big problem!
Hi,
Uninstalling and reinstalling Office is one of the most effective way to troubleshoot issues with it. Just to verify, were you able to perform the suggested troubleshooting steps provided from the previous posts?
Regarding your concern, it would be best that you repair it first and check if that process will help instead of uninstalling and reinstalling. For steps on how to repair Office, please refer to this link:
Please update us if this workaround helps you to resolve the issue.
I have the same problem for word 2016 and powerpoint apparently have the same issue but not excel. When I looked for the patch updates through install update viewer I couldn't find any of the patch updates mentioned below. While facing the same problems would you recommend that I would uninstall and reinstall microsoft office?
I have the same problem but when I looked for the update file (KB3178720) in the viewer update it doesn't even exist. All other update patches exist like kb3179*** and others. Would you recommend to uninstall the microsoft office 2016 and reinstall it again would that fix the problem??