OneNote does not sync

I am using Microsoft Office 365 and have suddenly been having the same issues as Raul for notebooks on Onedrive. I am currently using Onenote Version 16.0.7070.2036 on Windows 10, but I think the problems were occurring before I updated my Onenote version.

I have tried uninstall and reinstalling office, removing the old Onenote registry key folder (HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\OneNote), and using the web app. The problem sections cannot be synced or deleted, and any new notebooks that I create cannot be synced either, regardless of whether I create them on the computer or my ipad. I suspect this is a Onedrive issue.

Let me know if there's any more information needed that can help with solving this issue.

Cheers,

Edwin

Same problem here. This just happened today on multiple machines. After doing some troubleshooting steps, I've also concluded that this is a OneDrive issue because problematic notebook sections can't be opened via the web app.

I've been using OneNote since the first version and this is the first time I've ever considered migrating to another note platform. I have several years worth of notes and not being able to open a section even in the web app scares me.

Edit: I'm using OneNote Home and Student 2016 version 16.0.7070.2033 on both my machines.

Hi Edwin and Jaustin,

Sorry to read that you are having similar problems.

I hope that this is just a OneDrive glitch. it is indeed scary to think that I might have lost several years of notes....

Let's hope for a prompt response from the coresponding Microsoft teams

Best,

Raul

I'm also having the exact same issue today. I did a lot of work late last night, went to bed - and when I got up this morning I cannot access any of those notes either via OneNote or via OneDrive. 

EDIT: I should add that I'm using OneNote for Mac so I'm hoping this is a OneDrive issue and can be resolved without loss of data!

Same here. I'm using OneNote 2016 and 2013 on different computers (both Windows) and both seem to be affected. The Windows store app and the mobile app (android) are also affected.

I've tried everything that i can think of. I've cleared the cache, made new notebooks, deleted old ones, deleted pages, deleted sections, saved offline copies, re-synced offline copies to the Skydive, etc. Even copying the individual elements from the affected notebook to a new notebook resulted in the new notebook experiencing sync issues.

Opening the notebook in OneNote online doesn't help much either. Strangely enough, if  i play around with it enough I can get it to open the pages. Once i do get it open i can see all the content intact but if I try to modify it, the changes won't be synced.

The desktop version also behaves like this. Sometimes I can get the pages to sync to the other app. This is usually slow and the "incomplete sync" error is displayed the whole time. After some time the sync error did disappear but once I clicked on the notebook, it tried to sync and the error reappeared. If I click off of it to another notebook the error would disappear.

I was watching my internet usage with task manager and i could see that it would sync for about 10 seconds then stop. I could then get it to continue to sync before it would stop again. Its almost like its timing out and stops syncing. I'm not sure if this is normal or if its even relevant to the issue. Thought i would just put it here if it helps to solve the issue.

I also tried creating a new notebook and seeing if it syncs. For the most part, it can sync fine. It can even sync ink but it runs into issues when I either copy things from the affected pages into it or it seems to cause issues if I add tags like check boxes. Once the section gets a sync error I usually can't recover it. Even this is inconsistent. 

There is some hope; I was able to recover one of my notebooks twice by deleting the affected sections. This was my main notebook which contained the Quick Notes section. Now it only contains that Quick Notes section and the sync error is gone. I'm reluctant to try too much with that section though because i fear that i might loose it.

I'm at a loss for what is going on. Hopefully this was just some glitch and it will be resolved soon.