Onenote 2016 compatibility issue with Onenote 2010

Anonymous
2015-10-08T23:37:43+00:00

Help... I'm running desktop version of Onenote (from 365 subscription) on Windows 10 computer in a small office. I recently updated to Onenote 2016, and have hit a major snag/compatibility issue.

My team (3 others) and I rely heavily on Onenote for collaborative projects and access a notebook (Onenote 2010-2016 file format) stored on a central local server.  They are all using Onenote 2010 desktop version on Windows 7 machines.  After updating to Onenote 2016 desktop version, every time I edit a page, it now (on their machines) says the page is corrupted, stops syncing the page on their machines, and prompts them to repair the section. After repairing, duplicate sections are made, and if I edit them, it corrupts it again, starting a vicious cycle.  Although they have issues and get the corruption prompt, my Onenote (2016) doesn't report any problem and I can make changes and operate normally.  Needless to say this has caused some major hair-pulling.  Any ideas?

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2015-12-14T14:48:38+00:00

    Here is the latest update I got from Microsoft on this issue:

    "

    I reviewed the internal documentation related to the filed bugs and would like to update you that as per the latest information the problem is within OneNote 2010 rather than 2013 or 2016. The OneNote Product Group is actively working with the highest priority to get this fixed in OneNote 2010.

    As soon as I have more information to share, I’ll let you know. Please don’t hesitate to contact me for any further questions or concerns.  "

    Not much of an improvement from the last time.  :-( not impressed by Microsoft on such a critical issue.

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  2. Anonymous
    2015-12-14T14:50:30+00:00

    We found that once the corruption is done by 2016, there is no going back.  If two 2010 Onenote computers edit the document no issue, however if 2013 Onenote edits we get the same error as 2016.  Has anyone found a work around once the damage has been done?

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  3. Anonymous
    2015-12-22T14:51:22+00:00

    Did you ever get another update from Microsoft? We are currently experiencing this issue and it becoming a huge issue.

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  4. Anonymous
    2015-12-22T15:07:06+00:00

    My data was in the form of inked notes. I ink on my Surface Pro 3 tablet, and want to be able to open the notes on my OneNote 2010 desktop.

    As I recall, I removed OneNote 2016 from the Surface and went back to 2013. Then I opened the corrupt notes on my Surface and copied the pages and pasted them into new files. The new files that OneNote 2013 created were viewable on my OneNote 2010.

    Hope this helps.

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  5. Anonymous
    2015-12-22T15:11:22+00:00

    The most recent update I have is from 12/14/2015 and they states that is it scheduled to be fixed in January 2016.

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