Onenote 2016 compatibility issue with Onenote 2010

Anonymous
2015-10-08T23:37:43+00:00

Help... I'm running desktop version of Onenote (from 365 subscription) on Windows 10 computer in a small office. I recently updated to Onenote 2016, and have hit a major snag/compatibility issue.

My team (3 others) and I rely heavily on Onenote for collaborative projects and access a notebook (Onenote 2010-2016 file format) stored on a central local server.  They are all using Onenote 2010 desktop version on Windows 7 machines.  After updating to Onenote 2016 desktop version, every time I edit a page, it now (on their machines) says the page is corrupted, stops syncing the page on their machines, and prompts them to repair the section. After repairing, duplicate sections are made, and if I edit them, it corrupts it again, starting a vicious cycle.  Although they have issues and get the corruption prompt, my Onenote (2016) doesn't report any problem and I can make changes and operate normally.  Needless to say this has caused some major hair-pulling.  Any ideas?

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2015-10-09T04:40:40+00:00

    Hi,

    Thank you for posting your query in Microsoft Office Community.

    Please refer to the article which describe about how to convert old version of OneNote file into OneNote 2016 and check if it helps.

    https://support.office.com/en-us/article/Troubleshoot-errors-in-OneNote-for-Windows-8-40976dfa-818f-4e5f-b8fb-b0fbb9bf785a

    Note: Article also applicable to Windows 10.

    Hope the above information helps. Reply if you need further assistance and I'll be happy to help you.

    Thank you.

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  2. Anonymous
    2015-10-09T05:19:50+00:00

    Thanks, but that doesn't help.  The file format is already in 2010-2016 format. We had no problems when I was using Onenote 2013 for the last couple years.  Only when I upgraded to 2016 did the problem start.  I'm looking into licensing and cost of upgrading all our computers to 2016, which will likely solve the problem. Nevertheless, I shouldn't have to do this, as Microsoft claims 2010,2013 and 2016 are all compatible.

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  3. Anonymous
    2015-10-10T07:11:53+00:00

    Hi,

    Thank you for keeping us updated.

    Does this issue persists if you save file on local drive then modify and save?

    I look forward to your reply to assist you further.

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  4. Anonymous
    2015-10-12T20:16:20+00:00

    I'm not sure I understand your question. If I were to save the file locally, then the other computers would not have access.  Here's a quick break-down: 

    Onenote Notebook file (2010-16 file format) resides on local server, mapped to each of the following computers:

    Computer 1) Windows 10 (recently updated to Onenote 2016 from 2013)

    Computer 2) Windows 8 (recently updated to Onenote 2016 from 2013)

    Computers 3-6) Windows 7 Onenote 2010

    When we use computers #1 and #2 (both Onenote 2016), it seems everything is operating normally. However, once an edit is made to a specific page, users on computers #3-6 report that particular page as being corrupted. 

    Yesterday, we upgraded computer #3 to Onenote 2013.  It now is behaving like the Onenote 2016 computers in that it no longer reports a corruption, but when it is used to make an edit, all the Onenote 2010 computers report a corruption.  Weird, because we've been using Onenote 2013 and 2010 without any problems for years.  Maybe having a Onenote 2016 edit the file changed something??

    I need a quick solution, so will be upgrading all computers to either 2013 or 2016 (which version depends on cost).  

    I hope conveying  my problem helps others with this issue!

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  5. Anonymous
    2015-10-12T21:10:30+00:00

    I have a question:

    On the 2010 computers:

    has the notebook ever been closed since the 2016 migration ?

    If not, close all notebooks on the 2010 computers and then re-open them, to re-build the cache.

    Bernd

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