Onenote 2016 compatibility issue with Onenote 2010

Anonymous
2015-10-08T23:37:43+00:00

Help... I'm running desktop version of Onenote (from 365 subscription) on Windows 10 computer in a small office. I recently updated to Onenote 2016, and have hit a major snag/compatibility issue.

My team (3 others) and I rely heavily on Onenote for collaborative projects and access a notebook (Onenote 2010-2016 file format) stored on a central local server.  They are all using Onenote 2010 desktop version on Windows 7 machines.  After updating to Onenote 2016 desktop version, every time I edit a page, it now (on their machines) says the page is corrupted, stops syncing the page on their machines, and prompts them to repair the section. After repairing, duplicate sections are made, and if I edit them, it corrupts it again, starting a vicious cycle.  Although they have issues and get the corruption prompt, my Onenote (2016) doesn't report any problem and I can make changes and operate normally.  Needless to say this has caused some major hair-pulling.  Any ideas?

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2016-01-20T21:30:25+00:00

    Hi everyone.  On behalf of the OneNote team, I want to let you know that we are aware of the sync issue when OneNote 2010 is involved and that we are working on a fix.  Unfortunately I am unable to give you an exact date for its release.

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  2. Anonymous
    2016-01-20T14:08:03+00:00

    Thank you for your Feedback.

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  3. Anonymous
    2016-01-20T13:09:06+00:00

    They are saying it will be in the February updates.  They stated that they are not going to release it early.  Will post an update once we install the February fixes.

    Thank you

    Troy

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  4. Anonymous
    2016-01-20T12:45:50+00:00

    Lets hope this fixes the issue.  

    Hello tsmith171,

    we are having the same issue in our Environment. Any news from Microsoft about  the fix?

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  5. Anonymous
    2016-01-12T20:24:47+00:00

    Thanks for the update.

    Another way to get the "Private Fix" is to run OFFCAT.exe.  It will scan your machine and identify potential unreleased fixes for your machine.  Eventually, but BEFORE Feb, OffCat may identify this fix you have mentioned.

    Trouble Shoot Office - MS Office Configuration Analyzer Tool - OffCat.exe - Test for corrupt Office installation - Works with Office 2003-2013/365 - ID potential HotFix updates

    http://www.microsoft.com/en-us/download/details.aspx?id=36852

    2015 05 01- Using OffCAT to Solve Problems with Microsoft Office

    https://www.petri.com/using-offcat-to-solve-problems-with-microsoft-office

    The Office Configuration Analyzer Tool (OffCAT) is a free download from Microsoft that was developed by the Office support team to detect common configuration anomalies that are known to cause problems for customers.

    Microsoft Office Configuration Analyzer Tool 2.1 Download

    https://www.microsoft.com/en-us/download/details.aspx?id=36852

    QuickStart wiki - OffCAT: Office Configuration Analyzer Tool

    http://answers.microsoft.com/en-us/office/wiki/office_2013_release-office_install/offcat-office-configuration-analyzer-tool/593b8526-2d46-4d52-aa0c-37b0909fcc04

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