I have a single section document in Word 2013. The first page is a TOC. The document is 4 pages long and has three Level 1 Heading styles through out the document. The TOC initially appears correct. When I go to Print Preview the TOC will revert all page numbers to 2. Changing the Options "Update fields before printing" and "Allow fields containing tracked changes to update before printing" has no effect (before anyone suggests this). The only solution is to manually update the TOC, save to PDF, and print the PDF. Anyone can reproduce this problem. Try it.... Start with blank document Insert a TOC (ignore the error message, we will come back to this) Go to the end of the document and insert a page break to move to page 2 Now type a heading in Heading 1 style and press enter type some dummy text (=rand(20) for example) Continue steps 4 and 5 to insert more headings and dummy text. Now return to the top (page 1) and update the TOC So far so good. Everything working well Now go to Print Preview (Ctrl+P) Everything is still good Escape back to the document Go to Print Preview again AGGGHHHH ! All the page numbers have reverted to page 2 Happens every time without fail. Totally reproducible on all our office PCs. I have seen many descriptions of this behavior on different forums and not one solution. But I am like the proverbial dog with a bone - I will not let this issue go until MS gives me a solution !

If it doesn't print the page numbers correctly, you can try this: In Word, click on the FILE tab, then on Options . Select Display . Check Update fields before printing . OK out.

What do these computers have in common? For example, are they using the same printer driver?

Thanks John Please read the post. I have tried this - it makes no difference. Mike

Thanks Stefan for your interest Completely different businesses experience this (ie different network, different printers, etc). It makes no difference which printer you choose. It is even a problem with virtual printers (ie XPS, PDF). The only common elements I see would be - Word 2013 Office 365 subscription (latest update) and Windows 8.1. I have yet to try on a Windows 7 machine. I am talking to MS technicians and they have screen captured the problem at their end and can reproduce the issue exactly. Lets see what they come back with. Mike

Just a got a reply from MS.... Mona Li Microsoft Support Engineer Hi Mike, Thanks for your explanation. Now I understand that I’ve exactly reproduced the same issue like yours. I truly understand how inconvenient you feel about the bug. Unfortunately, I'm afraid that there’s really nothing I could do except waiting for our Product team responding my bug report. And that, according to the bugs I reported before, really will need a very long time since this will related to the editing of the underlying code . If you really need a solution immediately in your case, I suggest that you submit a professional support incident by phone per the wizard at http://support.microsoft.com/gp/customer-service-phone-numbers/en-us so a dedicated support professional can assist you in a more efficient manner. I feel very sorry for the inconvenience. Your kindly understanding is really appreciated. Best Regards, Mona Li Microsoft Partner Support Community Technical Support Engineer Microsoft Global Partner Services

Word 2013 Table of contents - page numbers all change to 2 when print (or print preview)

Anonymous

I have a single section document in Word 2013. The first page is a TOC. The document is 4 pages

long and has three Level 1 Heading styles through out the document. The TOC initially appears correct.

When I go to Print Preview the TOC will revert all page numbers to 2.

Changing the Options "Update fields before printing" and "Allow fields containing tracked changes to update before printing" has no effect (before anyone suggests this).

The only solution is to manually update the TOC, save to PDF, and print the PDF.

Anyone can reproduce this problem. Try it....

Start with blank document
Insert a TOC (ignore the error message, we will come back to this)
Go to the end of the document and insert a page break to move to page 2
Now type a heading in Heading 1 style and press enter
type some dummy text (=rand(20) for example)
Continue steps 4 and 5 to insert more headings and dummy text.
Now return to the top (page 1) and update the TOC
So far so good. Everything working well
Now go to Print Preview (Ctrl+P)
Everything is still good
Escape back to the document
Go to Print Preview again
AGGGHHHH! All the page numbers have reverted to page 2
Happens every time without fail. Totally reproducible on all our office PCs.

I have seen many descriptions of this behavior on different forums and not one solution. But I am like the proverbial dog with a bone - I will not let this issue go until MS gives me a solution !

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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44 answers

John Korchok 236.3K Reputation points Volunteer Moderator

2015-03-25T14:05:58+00:00
If it doesn't print the page numbers correctly, you can try this:
1. In Word, click on the FILE tab, then on Options.
2. Select Display.
3. Check Update fields before printing. OK out.
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Stefan Blom 353.5K Reputation points MVP Volunteer Moderator

2015-03-25T15:04:52+00:00

What do these computers have in common? For example, are they using the same printer driver?
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Anonymous

2015-03-26T02:30:00+00:00

Thanks John

Please read the post. I have tried this - it makes no difference.

Mike
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Anonymous

2015-03-26T02:33:29+00:00

Thanks Stefan for your interest

Completely different businesses experience this (ie different network, different printers, etc). It makes no difference which printer you choose. It is even a problem with virtual printers (ie XPS, PDF).

The only common elements I see would be - Word 2013 Office 365 subscription (latest update) and Windows 8.1. I have yet to try on a Windows 7 machine.

I am talking to MS technicians and they have screen captured the problem at their end and can reproduce the issue exactly. Lets see what they come back with.

Mike
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Anonymous

2015-03-26T13:43:45+00:00

Just a got a reply from MS....

Mona LiMicrosoft Support Engineer

Hi Mike,

Thanks for your explanation. Now I understand that I’ve exactly reproduced the same issue like yours.

I truly understand how inconvenient you feel about the bug. Unfortunately, I'm afraid that there’s really nothing I could do except waiting for our Product team responding my bug report. And that, according to the bugs I reported before, really will need a very long time since this will related to the editing of the underlying code .

If you really need a solution immediately in your case, I suggest that you submit a professional support incident by phone per the wizard at http://support.microsoft.com/gp/customer-service-phone-numbers/en-usso a dedicated support professional can assist you in a more efficient manner.

I feel very sorry for the inconvenience. Your kindly understanding is really appreciated.

Best Regards,

Mona Li

Microsoft Partner Support Community Technical Support Engineer

Microsoft Global Partner Services
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