Excel 2016 on Mac jumpy scrolling

Anonymous
2015-03-29T18:47:44+00:00

I notice a rather annoying problem with Excel 2016 - when scrolling using either a trackpad or mousewheel, the scrolling is not at all smooth.  Instead, the scrolling is very jumpy.  By jumpy, I don't mean that the scroll will go from point A to point B in a snap rather than a smooth motion.  Rather, when initiating a scroll, the spreadsheet will sort of vibrate and bounce rapidly back and forth before the scrolling commence.  The problem is particularly obvious when scrolling horizontally, and it sometimes won't scroll at all, no matter how many times I try.  In such instances, the only way to move around the spreadsheet is either the arrow key or by clicking on the scroll bar.  Sometimes initiating a scroll would cause a beachball to appear for a sec or two, and I'm on a Quad core 2012 Retina Macbook Pro.  This is a persistent problem and has not be fixed in the last Excel update.  This is also not a machine dependent problem, because I experience the same scrolling problem on my 13" Retina Macbook Pro as well.  Anyone else having this issue?

Microsoft 365 and Office
Microsoft 365 and Office

A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

105 answers

Sort by: Newest
  1. Anonymous
    2015-11-11T20:04:22+00:00

    Are you updated to version 15.13.1? Go to the Outlook menu and choose About Outlook to find out.

    Sorry, but what is the relationship between Outlook and Excel?

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2015-11-11T19:57:52+00:00

    I do not have this issue on my MX Master. Try enabling smooth scrolling in the Logitech Options app as a last resort. That used to help for me, but 15.16 solved it for me.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2015-11-11T19:56:39+00:00

    I used to have the issue on the following mice:

    • Logitech MX Master (with Logitech Options)
    • MadCatz R.A.T. 7
    • Magic Trackpad

    I no longer have issues in Excel with any of them.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2015-11-11T19:29:52+00:00

    The problem has not be fixed for me.

    What kind of mouse are you using? Are you using any optional mouse software like Logitech Control Center or SteerMouse?

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2015-11-11T19:03:30+00:00

    Another let down. Just tried 15.16 and the scrolling is as spastic as ever. It does seem mouse-dependent, though. My trackpad does ok, but my Logitech bluetooth MX-Master scroll wheel and Magic Mouse scroll-swipe are very erratic.

    Was this answer helpful?

    0 comments No comments