Undo won't work MS Word 365 on Windows 10

Anonymous
2015-09-25T18:25:33+00:00

In the toolbar at the top of Word, the UNDO option no longer works. Save, Redo, and Speak still function properly. Since Windows 10 upgrade, any program I open uses so much memory and CPU, typing and deleting are jerky and slow, so I use undo a lot. What the heck???

Microsoft 365 and Office | Word | For home | Windows

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  1. Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
    2016-01-05T00:24:30+00:00

    If you don't see Ctrl+Z listed under "Current keys" after you have selected EditUndo in the Customize Keyboard dialog box, you can reassign the command.

    To reassign the command, leave EditUndo selected as the screen shot shows. Click in the "Press new shortcut key" box, hold Ctrl as you press Z, click the Assign button and then click Close.

    If/when you are prompted to save the Normal template, choose to do so.

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  2. Anonymous
    2016-01-05T00:48:26+00:00

    That does not work for me, I do not know why.

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  3. Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
    2016-01-05T01:20:52+00:00

    What happens when you try? Is there an error message?

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  4. Anonymous
    2016-01-05T02:06:18+00:00

    There is no error message, the response is simply no response, no anything at all.

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  5. Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
    2016-01-05T14:53:52+00:00

    Since you are not allowed to (re-)assign the shortcut successfully, try opening the Normal template as a document, assign the shortcut, save and close the file.

    The quickest way to open Normal is by using a quick macro "trick": From within Word, press Alt+F11; the Visual Basic Editor displays. Press Ctrl+G to activate the Immediate window. Type

    NormalTemplate.OpenAsDocument

    and press Enter. Normal opens in a separate window (and you should now close the Visual Basic Editor). Make the changes, as discussed above. Save and close when you are done.

    The next step is to figure out what is preventing you from saving to Normal. You can troubleshoot poorly designed add-ins by following the manual steps in the article at https://support.microsoft.com/en-us/kb/921541.

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