Can't use Office when no internet is available

Anonymous
2015-10-22T05:14:46+00:00

I have a student license (*** Email address is removed for privacy ***), and everytime I want to use anything like Word, it asks me to '...Activate Office if you've already bought it'. This is really frustrating since there are many areas in my university that dont have internet. How can I solve this?

Private Information Masked by Moderator, Thanks for Your Understanding.

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  1. Anonymous
    2015-11-06T16:05:29+00:00

    Hi Roger,

    We'd all hoped that the issue can be resolved soon. Since the issue is a little complex, it needs some time to be fixed.

    We highly appreciate your understanding for this.

    We will post the resolution here once we have got the fix.

    Thanks,

    Iris

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  2. Anonymous
    2015-11-06T21:51:38+00:00

    Eric is right, this is ridiculous. 99% of the time I need to edit documents when I don't have an internet connection. I am a student and that means studying and writing anywhere I can. This is utterly infuriating that I paid for a product that I can't ever use. When will this problem be fixed?

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  3. Anonymous
    2015-11-07T05:14:05+00:00

    Hi Brianna,

    Our engineering team is still working on it. We will share the solution here. It is suggested you subscribe to this thread for any updates on this issue.

    Thanks for your understanding.

    Best Regards,

    Vincent

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  4. Anonymous
    2015-11-08T11:25:17+00:00

    Since this seems a business forum, I'm following also this one about, probably, the same problem: answers.microsoft.com/.../d5727225-b5d0-4bea-b47f-038eb1425287

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  5. Anonymous
    2015-11-09T22:25:51+00:00

    i was experiencing the same problem with my office 365 account - with work, excel & powerpoint.  now it's outlook too - AND - i can't even sign in online (versus just having the problem while offline).  So currently, I'm completely locked out of all of office 365 products.  What should I do ?

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