Can't use Office when no internet is available

Anonymous
2015-10-22T05:14:46+00:00

I have a student license (*** Email address is removed for privacy ***), and everytime I want to use anything like Word, it asks me to '...Activate Office if you've already bought it'. This is really frustrating since there are many areas in my university that dont have internet. How can I solve this?

Private Information Masked by Moderator, Thanks for Your Understanding.

Microsoft 365 and Office
Microsoft 365 and Office

A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

43 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2015-11-05T22:53:24+00:00

    Hi,

    I have Office 365, and I have exactly the same problem since i upgraded to Office 2016. I didn't have the issue with the previous version of office. I am on El Capitan. I hope you find a fix soon.

    Thanks,

    Ambroise.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-11-06T01:22:38+00:00

    Hi AmbroiseD,

    Our engineer team is still working on the issue. we suggest you subscribe to this thread for any updates on this issue.

    Thanks,

    Frank

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-11-06T08:45:31+00:00

    I am having the exact same problem on El Capitan with office 2016.  I work while commuting on a train, and this issue has forced me to switch to Latex for much of my basic word processing.  Microsoft should be able to deliver better.  I should not have to resort to a free, low-level typesetting system in lieu of using my paid-for world-class office software.  Makes one wonder if the monthly fee is worth it.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-11-06T11:50:57+00:00

    Hi Eric,

    We can fully understand your feelings.

    For the issue, our engineering team is still working on it. We will share the solution here.

    We highly appreciate your understanding.

    Thanks,

    Iris

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-11-06T14:32:28+00:00

    Dear Iris

    Same problem here and again I cannot understand why a solution to the problem is taking so long. I am using El Capitan with Office 2016 and it is requiring continual activation. If there is no internet connection, the office suite is rendered useless. Can all the people in this thread please have a timeline on when the problem will be rectified considering how long this thread has been open.

    Thanks

    Roger

    Was this answer helpful?

    0 comments