Can't use Office when no internet is available

Anonymous
2015-10-22T05:14:46+00:00

I have a student license (*** Email address is removed for privacy ***), and everytime I want to use anything like Word, it asks me to '...Activate Office if you've already bought it'. This is really frustrating since there are many areas in my university that dont have internet. How can I solve this?

Private Information Masked by Moderator, Thanks for Your Understanding.

Microsoft 365 and Office
Microsoft 365 and Office

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  1. Anonymous
    2015-11-04T14:49:26+00:00

    Hi,

    I Have the same problem, with office 365

    Thanks for your help

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  2. Anonymous
    2015-11-04T16:24:10+00:00

    Hi Laurentcemaschi,

    We have received the information that you have sent through via Private Message. We will be engaging the related team and continue to provide any updates here.

    @ stanislasraclot, please monitor this thread. We will put any updates here.

    Thanks,

    Iris

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  3. Anonymous
    2015-11-04T19:54:54+00:00

    Hi Everyone,

    We have escalated this issue to our related team and are engaged with them to investigate. We will continue to monitor the progress internally and share an update here on the latest status.

    @Laurentcemaschi, the related team may directly contact you via the email address Lau***@cre*** you provided in the private message. Please pay attention to your mailbox and keep working on the issue with them. 

    Thanks,

    Lingyu Sun

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  4. Anonymous
    2015-11-05T00:51:01+00:00

    Hi LingYu

    We have the exact same problem, that office is not working when offline. How do I get the tenant information and log files so I can send it to you. We would like to solve this problem as soon as possible as some of our employees works in the field a lot.

    Thanks

    Gert

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  5. Anonymous
    2015-11-05T04:18:43+00:00

    Hi Gert,

    The related team is currently working on the issue. We will post updates here once there’s any progress. If further logs and information are required, we’ll let you know. Thanks for your cooperation and patience.

    Lingyu Sun

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