Can't use Office when no internet is available

Anonymous
2015-10-22T05:14:46+00:00

I have a student license (*** Email address is removed for privacy ***), and everytime I want to use anything like Word, it asks me to '...Activate Office if you've already bought it'. This is really frustrating since there are many areas in my university that dont have internet. How can I solve this?

Private Information Masked by Moderator, Thanks for Your Understanding.

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  1. Anonymous
    2015-10-22T09:09:16+00:00

    Hi Eric,

    To get Office fully functional again, we need to connect to the Internet and let the Activation and Validation Service reactivate the installation.

    As part of the installation process, Office 365 ProPlus communicates with the Office Licensing Service and the Activation and Validation Service to obtain and activate a product key.

    Each time we log on to our computer, the computer connects to the Activation and Validation Service to verify the license status and extend the product key (This process requires Internet connection). As long as the computer can connect to the Internet at least once every 30 days, Office remains fully functional. If the computer goes offline for more than 30 days, Office enters reduced functionality mode until the next time a connection can be made.

    For your reference: https://technet.microsoft.com/en-us/library/gg982959.aspx?f=255&MSPPError=-2147217396

    Best Regards,

    James

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  2. Anonymous
    2015-10-29T06:44:01+00:00

    I know that I can connect to the internet and activate it. The probelm is that I have to activate it EVERY time I restart my computer, and sometimes I don't have internet access, and I can't edit my documents. For example, yesterday I had to activate it, and now today it is asking me to activate it once again, and I had no internet access, so I couldn't do anything. This is extremely frustrating. Any tips on how to solve this?

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  3. Anonymous
    2015-10-30T00:39:55+00:00

    I've got the same problem. It simply won't work unless I am constantly connected to the Internet. I have raised this in these forums before but that discussion is now marked as "solved" and it most certainly is not. It is completely unuusable!

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  4. Anonymous
    2015-10-30T02:11:21+00:00

    Hi Eric and Adam,

    We need tenant information and the related log files from you so we can escalate this issue to our related team. If you are not a tenant administrator either check with your workplace/school tech support team for updates on the status of your service or have them engage with us on this thread. Would tenant administrators please contact me via Private Messages to provide this information via https://community.office365.com/user/conversations?

    Thanks,

    Lingyu Sun

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  5. Anonymous
    2015-10-30T14:30:24+00:00

    Hi Eric,

    Thanks for the logs that you have sent through via Private Message. However, we still need to collect the information of the item #4 to #7 in the private message to move forward. If you are not a tenant administrator, I would suggest that your share this thread to your administrator and respond with the required information. Regarding the item #4. If you forget the password of the login account, please contact the tenant administrator to reset password for you.

    @Adam, appreciate if you can help to provide the requested information via Private Message in order for us to escalate this to the Engineering team. If you are not a tenant administrator, I would suggest that your share this thread to your administrator and respond with the required information.

    Regards,

    Jerry

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