Can't use Office when no internet is available

Anonymous
2015-10-22T05:14:46+00:00

I have a student license (*** Email address is removed for privacy ***), and everytime I want to use anything like Word, it asks me to '...Activate Office if you've already bought it'. This is really frustrating since there are many areas in my university that dont have internet. How can I solve this?

Private Information Masked by Moderator, Thanks for Your Understanding.

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  1. Anonymous
    2015-11-04T10:22:49+00:00

    Same issue for me with Office 365 for Business on a mac. As soon as I work offline I am in read-only mode with Word, PPT and XL (have not tried the other apps).

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  2. Anonymous
    2015-11-04T09:26:58+00:00

    Hi Fridaynet,

    Based on your information, we noticed you are from consumer subscriptions (e.g. Office 365 Home, Personal, and University). For this scenario, we suggest you continue to work on the issue with the engineers in the forum below:

    http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/0x8004fc12-we-are-sorry-something-went-wrong-and/066f8a5d-05d9-4920-b9ca-f0d2412b468a

    If you are using Office 365 Business subscriptions (e.g. Office 365 Enterprise, Business, etc.), we will assist you further here and would like you to provide us with the tenant information including the global admin’s contact email address we send to you in the private messages.

    Your cooperation and patience are appreciated.

    Thanks,

    Iris

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  3. Anonymous
    2015-11-03T22:47:22+00:00

    Just to add my voice -- encountering the same problem on Office 365 for Business. I'm already working with Microsoft Support on a different thread.

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  4. Anonymous
    2015-11-03T13:48:29+00:00

    Hi Fridaynet,

    We have received the information that you have sent through via Private Message. We will be engaging the related team and continue to provide any updates here.

    @other community members who encounter the same issue in this thread, it would be appreciated if you could also share the log and information via PM for us.

    Thanks,

    Iris

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  5. Anonymous
    2015-11-03T08:36:16+00:00

    Hi Fridaynet and Francesco,

    We need tenant information and the related log files from you so we can escalate this issue to our related team. If you are not a tenant administrator either check with your workplace/school tech support team for updates on the status of your service or have them engage with us on this thread. Would tenant administrators please contact me via Private Messages to provide this information via https://community.office365.com/user/conversations?

    Thanks,

    Jerry

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