Can't use Office when no internet is available

Anonymous
2015-10-22T05:14:46+00:00

I have a student license (*** Email address is removed for privacy ***), and everytime I want to use anything like Word, it asks me to '...Activate Office if you've already bought it'. This is really frustrating since there are many areas in my university that dont have internet. How can I solve this?

Private Information Masked by Moderator, Thanks for Your Understanding.

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  1. Anonymous
    2015-11-04T19:54:54+00:00

    Hi Everyone,

    We have escalated this issue to our related team and are engaged with them to investigate. We will continue to monitor the progress internally and share an update here on the latest status.

    @Laurentcemaschi, the related team may directly contact you via the email address Lau***@cre*** you provided in the private message. Please pay attention to your mailbox and keep working on the issue with them. 

    Thanks,

    Lingyu Sun

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  2. Anonymous
    2015-11-04T16:24:10+00:00

    Hi Laurentcemaschi,

    We have received the information that you have sent through via Private Message. We will be engaging the related team and continue to provide any updates here.

    @ stanislasraclot, please monitor this thread. We will put any updates here.

    Thanks,

    Iris

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  3. Anonymous
    2015-11-04T14:49:26+00:00

    Hi,

    I Have the same problem, with office 365

    Thanks for your help

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  4. Anonymous
    2015-11-04T14:41:09+00:00

    Thank you for your answer. Correct: I have a consumer subscription (University). Sorry, i did not notice this is a forum for business costumer.

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  5. Anonymous
    2015-11-04T10:46:01+00:00

    Hi Laurentcemaschi,

    Thanks for your report.

    We need tenant information and the related log files from you so we can escalate this issue to our related team. If you are not a tenant administrator either check with your workplace/school tech support team for updates on the status of your service or have them engage with us on this thread. Would tenant administrators please contact me via Private Messages to provide this information via https://community.office365.com/user/conversations?

    Regards,

    Iris

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