Unable to save files in Word 2016 for Mac on OS X El Cap

Anonymous

Hi folks,

I'm running into a situation affecting some but not all Macs at our office. We recently updated to Office 2016 (via Offiec365), and are running into problems with Word in particular.

What's happening is that after opening or creating a new document and making changes, typing ⌘-S to save does not do anything, and the Save and Save As options are grayed out in the menu. Closing the window or quitting Word will trigger the "Do you want to save..." dialog, which then appears to allow you to save the document, but the document that is actually saved is completely blank.

Has anyone encountered this also? It's affecting a couple of iMacs and a MacBook Pro, but some iMacs and laptops are not experiencing the same problem.

Thanks,

Tom

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

I had this issue persistently last year but it seems fixed now with latest releases all round. I suggest running Microsoft Autoupdate, and doing manually every few days too. Also join the optional Office Insider program to get latest fixes.

My system:

Word for Mac 15.32 (170201)

MacBoook Pro (2016), 10.12.3

0 comments

46 additional answers

Anonymous

2017-04-03T23:42:11+00:00

becca, can you give the exact system and Word version numbers you have, where problem exists? Useful for comparison . . . this problem now disappeared from my MacBook Pro, running macOS 10.12.24 and Word 15.34 (170330).
Was this answer helpful?

0 comments No comments
Anonymous

2017-08-29T22:42:28+00:00

I am also unable to save files in my Documents folder in Word at the moment. (Creating a file on my Desktop worked, oddly). Specs and Software versions are below.

Best wishes, Florian
Was this answer helpful?

0 comments No comments