This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi folks,
I'm running into a situation affecting some but not all Macs at our office. We recently updated to Office 2016 (via Offiec365), and are running into problems with Word in particular.
What's happening is that after opening or creating a new document and making changes, typing ⌘-S to save does not do anything, and the Save and Save As options are grayed out in the menu. Closing the window or quitting Word will trigger the "Do you want to save..." dialog, which then appears to allow you to save the document, but the document that is actually saved is completely blank.
Has anyone encountered this also? It's affecting a couple of iMacs and a MacBook Pro, but some iMacs and laptops are not experiencing the same problem.
Thanks,
Tom
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had this issue persistently last year but it seems fixed now with latest releases all round. I suggest running Microsoft Autoupdate, and doing manually every few days too. Also join the optional Office Insider program to get latest fixes.
My system:
Word for Mac 15.32 (170201)
MacBoook Pro (2016), 10.12.3
Could you define 'share' and 'hidden' in your context? I save to a Google Drive folder on my machine which then updates on the fly. Does that count as a 'share' to your understanding? Thanks.
The latest update 15.25 didn't work for me.. However what i DID notice and what does work for me is when i save to a share that isn't a hidden share. That is a share that has a "$" in it.
The issue is only present when saving to a hidden share
The latest update 15.25 didn't work for me.. However what i DID notice and what does work for me is when i save to a share that isn't a hidden share. That is a share that has a "$" in it.
The issue is only present when saving to a hidden share
Thanks Erik, will certainly you know :)
Hi again everyone,
I've been told that a possible fix for this issue for Word has been released to our Insider Fast builds (click here for more about the Insider program for Mac).
If you join the program and download the latest Insider Fast build, please post back here to let us know whether you're still experiencing this issue.
As always, many thanks for your patience.
Best,
-Erik, Office Newsroom