Unable to save files in Word 2016 for Mac on OS X El Cap

Anonymous
2016-02-18T19:08:46+00:00

Hi folks,

I'm running into a situation affecting some but not all Macs at our office. We recently updated to Office 2016 (via Offiec365), and are running into problems with Word in particular. 

What's happening is that after opening or creating a new document and making changes, typing ⌘-S to save does not do anything, and the Save and Save As options are grayed out in the menu. Closing the window or quitting Word will trigger the "Do you want to save..." dialog, which then appears to allow you to save the document, but the document that is actually saved is completely blank. 

Has anyone encountered this also? It's affecting a couple of iMacs and a MacBook Pro, but some iMacs and laptops are not experiencing the same problem.

Thanks,

Tom

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2017-02-13T23:50:13+00:00

I had this issue persistently last year but it seems fixed now with latest releases all round. I suggest running Microsoft Autoupdate, and doing manually every few days too. Also join the optional Office Insider program to get latest fixes.

My system:

Word for Mac 15.32 (170201)

MacBoook Pro (2016), 10.12.3

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  1. Anonymous
    2017-03-09T15:05:00+00:00

    Same issues mac book pro 2012- the issues has come and gone for the last 3 years.

    current system set up- no updates available

    Word 2017 15.31

    Sierra 10.12.3

    error that occurs with Save As:

    This is not a valid file name.

    Try one or more of the following:

    * Check the path to make sure it was typed correctly.

    * Select a file from the list of files and folders.

    NO special characters.... I have tried different folders, 2 different USB's

    This error does not occur when I open an existing file or download and save a new file off the internet.

    Have we found a solution yet

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  2. Anonymous
    2017-03-09T15:04:33+00:00

    Same issues mac book pro 2012- the issues has come and gone for the last 3 years.

    current system set up- no updates available

    Word 2017 15.31

    Sierra 10.12.3

    error that occurs with Save As:

    This is not a valid file name.

    Try one or more of the following:

    * Check the path to make sure it was typed correctly.

    * Select a file from the list of files and folders.

    NO special characters.... I have tried different folders, 2 different USB's

    This error does not occur when I open an existing file or download and save a new file off the internet.

    Have we found a solution yet

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    0 comments
  3. John Korchok 236.2K Reputation points Volunteer Moderator
    2017-02-14T00:38:53+00:00

    Good news, thanks for letting us know.

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  4. John Korchok 236.2K Reputation points Volunteer Moderator
    2017-02-13T23:40:55+00:00

    Restarting your computer on a regular basis is a good idea to clear out the cobwebs. I restart at least once a week, daily if my work is busy.

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